It Support Technician

Job Title: Experienced IT Support Technician

Location: Based in Auburn, Sydney - Work Across Sydney

Type of Employment: Casual/Part-time with potential for Full-time

Kangaroo IT is on the lookout for a skilled IT Technician who is passionate about technology and dedicated to providing excellent customer service. Our office is located in Auburn, but your role will involve travelling across Sydney, offering a dynamic and diverse work experience.

What We Offer:

• A forward-thinking and innovative work environment.
• Varied on-site job experiences across Sydney, providing ample opportunities for technical and personal growth.
• Potential for full-time employment based on performance.
• A team culture that values creativity, positivity, and innovation.

Key Responsibilities:

• Delivering IT support at various client locations throughout Sydney.
• Hardware troubleshooting and repairs, efficient cable management.
• Setup and troubleshooting of a wide range of devices including printers, laptops, TVs, monitors, sound systems, VoIP systems, and POS systems.
• Addressing software issues with expertise in Microsoft 365, Google Workspace, and other software tools.
• Operating system proficiency in macOS, Windows, Linux, iOS, Android.
• Setting up and managing networks, including routers, modems, WiFi extenders, switches, and LAN connections.

What We Are Looking For:

• A minimum of 5 years of experience in IT support.
• Excellent communication skills in English.
• A customer-focused mindset, capable of understanding and meeting client needs with professionalism.
• Creative problem-solving skills with a knack for technical challenges.
• Punctuality, strong organizational skills, and a forward-thinking attitude.
• Passion for technology, innovation, and engaging with clients.

Skills Required:

• Solid hardware skills, including device repairs and component replacements.
• Proficiency in setting up and troubleshooting various types of tech devices.
• Extensive knowledge of multiple operating systems.
• In-depth understanding of networking and internet technologies.
• Effective at resolving diverse software-related issues.

Additional Requirements:

• Possession of an Australian Business Number (ABN).
• Must own a car for travelling across Sydney for on-site jobs.

This role is perfect for someone who enjoys the excitement of working in different locations and has a strong desire to provide top-notch IT solutions. If you’re enthusiastic about technology and thrive in customer interactions, Kangaroo IT welcomes you to apply.

How to Apply: Send your resume and a cover letter to *******@kangaroo-it.com.au detailing your experience and suitability for this role.

Join Kangaroo IT – where your passion for technology and customer service can lead to outstanding achievements!

Job Types: Part-time, Casual

Salary: From $40.00 per hour

Expected hours: 1 – 10 per week

Benefits:

• Employee discount
• Employee mentoring program
• Professional development assistance
• Travel reimbursement
• Work from home

Schedule:

• On call

Supplemental pay types:

• Bonus
• Commission
• Overtime pay
• Performance bonus

Application Question(s):

• Do you currently own a vehicle?
• Do you have experience utilizing Google Workspace for professional purposes?
• Have you had experience with implementing or using Microsoft 365 for Business solutions in a professional setting?
• Are you committed to maintaining a positive and pleasant demeanour in your communications?
• How many years of experience do you have in soldering techniques?
• Which version of the Windows Operating System was the first that you utilized?

Education:

• Bachelor Degree (Preferred)

Experience:

• IT support: 5 years (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: Hybrid remote in Auburn, NSW 2144