Job DescriptionThe IT Operations - Support Coordinator III supports our consumer Point of Sale (POS) and ecommerce solutions. This critical position will enable you to develop extensive skills in application management, and environment support of multiple business critical applications. These include centrally led POS, Financial Analysis. The position will have responsibility for the maintenance and analysis of payment technologies, as well as the continual maintenance of application security, particularly Payment Card Industry (PCI) certification in the environment.
Job Responsibilities- Leads management of the Incident queue, and appropriately assigns tickets to team.
- Perform second level support of payment technology solutions including reconciliation and trend analysis.
- Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
- Analyzes and resolves incidents and requests regarding use of application software or hardware.
- Logs and tracks incidents and requests from identification through resolution.
- Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.
- Ensure application and user security in the production environment to applicable PCI standards.
- Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact
- Maintain proper documentation of current environment configurations and processes.
- Elevate appropriate issues to the third level support/application team for resolution
- Ability to communicate effectively to customers and clients while providing necessary updates and troubleshooting steps
- Manage application and environment deployments and upgrades with a focus on environment stability, availability, and proper documentation.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications- Bachelor’s Degree in Information Technology Field or equivalent work experience is required.
- Experience with Micros POS system is a plus.
- 5 to 7 years of progressively responsible experience including, but not limited to: in depth, hands on expertise with large and complex hospitality and Point of Sales systems
- Strong analysis, organization, communications, interpersonal skills and project management skills are essential.
- Experience with hospitality customer technologies is required.
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
EducationAbout Aramark
Our MissionRooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.About AramarkThe people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on , and .
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