Key Accounts Manager - Bakery

About the business and the role

As a global key player in yeasts and fermentation, Lesaffre designs, manufactures and markets innovative solutions for baking, food taste & pleasure, health care and biotechnology. Backed by 160 years of experience, the Lesaffre family group was built around solid fundamentals borne by farmers from the North of France.

Lesaffre Australia Pacific is the subsidiary of Lesaffre and was established in 1993. With manufacturing sites in Australia for Yeast, Bread Improvers and Ingredients Blends and branches in 4 states and a presence in New Zealand and the Pacific, in addition to a national network of distributors, means we can easily service clients. Customer service, technical support and quality products are our priorities.

We are seeking individuals with passion, tenacity, accountability and the desire to forge ever-closer ties with our customers, ensuring a sustainable future through transferring expertise developed by Lesaffre from our 160-year history.

Job tasks and responsibilities

• Develop and execute sales strategies to achieve sales targets for key customer accounts.
• Build and maintain excellent customer relationships by providing outstanding customer service, responding to customer inquiries, and identifying opportunities to add value.
• Work closely with the technical team to ensure that customers are provided with technical support and training as needed.
• Collaborate with internal stakeholders to identify new product development opportunities and ensure that products are aligned with customer needs.
• Prepare and provide regular sales forecasts and reports.
• Attend industry events and exhibitions to stay up-to-date with market trends and to develop new business opportunities.
• Negotiate contracts and pricing with customers, ensuring that agreements are in line with company policies and procedures.
• Manage customer accounts, including regular communication, account reviews, and follow-up on actions.

Functional Attributes

• Excellent customer relationship management skills.
• Strong analytical skills, as well as attention to detail and accuracy.
• Excellent communication and negotiation skills, both verbal and written.
• Ability to work cross-functionally with internal stakeholders such as sales, marketing, technical, supply, quality…departments.

Professional experience

• At least 5 to 10 years of experience in key account management positions in the bakery industry.
• Proven track record of achieving sales targets and building effective business relationships.

Decision Maker

• Responsible for the development and execution of sales strategies to achieve sales targets for key customer accounts.
• Responsible for negotiating contracts and pricing with customers.

Internal Relations

• Work closely with internal stakeholders such as sales, marketing, and technical departments to identify new business opportunities and ensure that products are aligned with customer needs.

External Relations

• Work closely with existing and prospective customers, attend industry events, and exhibitions to develop new business opportunities and stay up-to-date with market trends.

No agencies please, and only applicants with the permanent legal right to live and work in Australia will be considered.

Please click apply.