AddressAbout us:
WLW Migration Lawyers is a specialist immigration law firm based in Melbourne.
Our team of experienced lawyers and support staff are committed to providing high quality, ethical and cost-effective migration advice and assistance to our clients. We pride ourselves on maintaining a detailed understanding of Australia’s complex migration system and the rapid legal changes.
Founded in 2015 by Jessica, Simon and James, we’ve grown to a team of 27 skilled and compassionate lawyers and support staff and service a wide range of clients across Australia and internationally.
We live by our firm values of being ethical, inclusive, innovative and people-centred. These values are engrained in everything we do, shaping our processes and procedures so that we can provide excellent services to our clients while providing a supportive workplace culture and a healthy work-life balance for all our team.
For more information about our firm visit our website, www.wlwlawyers.com.au.
The role:
We are seeking an experienced Receptionist to join our Operations team, where you will provide customer service support to new and existing clients as the first point of contact with our firm and assist with the administrative requirements of the professional legal staff and the firm as a whole. As a Receptionist at our firm, you will report to the Operations Manager and be part of our collaborative and supportive Operations team.
Excellent verbal and written communication skills are key for this role, along with the ability to follow procedures and prioritise daily tasks to ensure all important deadlines are met.
Be part of a diverse, award-winning team, supporting the provision of life-changing migration advice with the opportunity to contribute to further developing our operational and administrative processes.
Salary and benefits:
- FTE $60,000-$80,000 plus superannuation per annum, commensurate with experience (pro-rated if part-time)
- Flexible hours: we are offering either part-time (minimum 3 days per week) or full-time (37.5 hours over 5 days per week) and are open to discussion on how this might work for you
- Annual training budget to broaden and strengthen your skills through external training programs in addition to internal training sessions
- A supportive work environment with a strong focus on work-life balance and employee wellbeing, including access to our Employee Assistance Program
Key responsibilities:
- Answering phones, greeting and seating clients, processing payments and other office and reception related tasks
- Corresponding with clients including setting up appointments and collating information
- Supporting the orderly management of our office space, including ordering supplies and setting up and maintaining meeting rooms and shared office spaces
- Offboarding clients at the end of their engagement, including completing file closures and archiving
- Data entry and management; assisting to maintain accurate and up-to-date client files
- Support the overall administrative and office requirements of the firm as a whole
- Other duties from time to time
Qualifications and experience:
Ideal candidates will have the following qualifications and experience:
Essential:
- Ability to work effectively in a team
- Proficient in Microsoft Office
- Strong communication skills
- Developed organizational skills
- Attention to detail
- Reception experience (minimum 1 to 2 years)
Desirable:
- Reception experience in a law firm
- Experience working with culturally and linguistically diverse communities
- Ability to speak in a language other than English
Application process:
Please email your CV with cover letter through to ****@wlwlawyers.com.au by 10:00 am on Monday 1 July 2024.
We will contact short-listed candidates for an initial video interview.
