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Form of workIT Support TechnicianLevel 2/3
Interwise IT has been supporting small to medium businesses throughout south east Queensland and northern NSW for over a decade. At Interwise IT, we provide comprehensive and tailored technology solutions to our clients, distinguishing ourselves from competitors in the industry. Our strategically positioned office, just off exit 35 on the M1, provides a convenient location without the hassle of a daily commute into the city.
This role presents a comprehensive range of duties, including on-site assignments, remote support, and collaborative project work with fellow team members. These responsibilities include tasks such as new server installations, upgrades, and cloud migrations, ensuring a diverse role of responsibilities. In addition, there may be occasional after-hours work required from team members. Please be assured that you will be duly compensated for your commitment.
Responsibilities:
- Provide expert-level technical support and troubleshooting across a range of IT domains.
- On-site client support (work vehicle provided for on-site travel)
- Collaborate with fellow technicians to efficiently resolve escalated and advanced tickets, ensuring prompt solutions.
- Develop and maintain comprehensive technical documentation.
- Undertake project work, including the implementing of Microsoft 365 and Network Infrastructure upgrades.
- Ticket management and liaise with triage for effective timely resolutions.
- Contribute to enhancing our clients IT experience by providing excellent and timely customer service.
To be considered for this role you will need to possess the following:
- A minimum of 3+ years' experience in Support & Project work for organisations comprising of 20+ users across all IT facets – servers, cloud, desktops, networking.
- Previous experience in an MSP environment would be an advantage.
- Proven ability to troubleshoot and resolve complex technical issues.
- Possess a solid understanding of networking fundamentals, encompassing switching, routing, VLAN, radius, VPN/SDWAN technologies and WLAN setup.
- An exceptional understanding of the Microsoft 365 ecosystem, with a strong focus on key components such as EntraID, Intune, Sharepoint and Exchange.
- Impeccable phone and email etiquette is paramount with an ability to respond promptly and professionally to clients.
- Skilled in report writing and maintaining thorough documentation.
- Hold a valid Driver’s license.
