AddressOur State Government client is currently looking for a suitable candidate for a newly created role – Manager Community Liaison and Education. This will be a temporary role with an immediate start until 31 July 2024, with possibility of extension.
The starting rate is $70.71 per hour, plus superannuation; negotiable based on skills and experience.
The right candidate for this role will have experience in communications, in particular experience and skills in digital media, developing and preparing corporate communications and publications, graphic design, and website content and publication experience.
As this is a new role, we are looking for an individual with experience in the above areas, a go-getter who will be able to hit the ground running.
About the Role
The Manager Community Liaison and Education is responsible for developing and implementing community engagement and outreach programs to enhance public/consumer awareness and understanding of cemetery services within the metropolitan area.
The Manager Community Liaison and Education will lead a small team to engage with the community through programs and information sharing to better understand the needs of the customer to enable the oranisation to deliver services now and in the future.
What the position involves
Sales and Stakeholder Management
- Develop and implement community engagement and outreach programs to enhance public/consumer awareness and understanding of cemetery services within the metropolitan area.
- Foster positive relationships with local communities, religious organizations, and civic groups through active participation in community events and initiatives.
- Lead initiatives to address community concerns and provides informative presentations on cemetery services and related topics.
- Manage social media platforms to create engaging content, share educational material, and respond to inquiries, maintaining a positive online presence for the organization.
- Collaborate with internal teams to develop educational materials and workshops for schools, community groups, and the general public to promote a better understanding of the cemetery industry.
- Act as a liaison between the organisation and industry stakeholders, participating in relevant forums, conferences, and partnerships to stay informed about industry developments.
- Coordinate and execute events, such as open houses and workshops, to facilitate direct interaction between the community and the organisation.
- Collaborate with operational, sales, marketing teams to align community outreach efforts with broader organizational messaging and branding strategies.
- Monitor and analyse community feedback and sentiment to provide insights for continuous improvement in community relations and Education initiatives
- Stay ahead of industry trends, best practices, and regulations to ensure the organisation remains a leader in community engagement and Education.
Capabilities required
For this role the expected behaviours are demonstrated in the context of Leading Others. The Leading Others context is about motivating and enabling others to deliver high quality work that contributes to the agency
- Lead collectively: You proactively identify, build and nurture key relationships and leverage these to work together and focus on the greater good, and meet objectives.
- Think through complexity: You think critically, work to reduce ambiguity and uncertainty, assess solutions and impacts, and take calculated risks.
- Dynamically sense the environment: You are in tune with the political, social and environmental trends that impact the work and industry, understand and recognise the community’s need and leverage relationships for desired outcomes.
- Deliver on high leverage areas: You constructively question and challenge existing standards and priorities to improve the outcomes of your team or work area.
- Build capability: You understand your team's needs and encourage them to undertake practices that support wellbeing. You develop a positive and healthy culture in your team.
- Embody the spirit of public service: You demonstrate empathy, care and support for the wellbeing of your stakeholders and those you lead and influence.
- Lead adaptively: You continuously seek to understand personal strengths and areas for improvement, be adaptive to change and adjust leadership style in different contexts.
Proven experience in community outreach, education, or related roles.
- Strong interpersonal and communication skills with the ability to connect with diverse audiences in compassionate and respectful manner.
- Proficiency in social media management and community engagement strategies.
- Experience in coordinating events and workshops, demonstrating organizational and project management skills.
- Knowledge of industry trends and a willingness to engage with industry stakeholders.
- Demonstrates the expected behaviours of the context for this role.
