AddressTime Type: Full time
Worker Type: Employee
Manager, Partnerships - Commercial
- Location: Adelaide
- Type: Full-time Permanent
The opportunity
We have an opportunity to join our Commercial Partnerships Team as Manager, Partnerships in the Adelaide region. In this role you will drive growth with a focus on delivering excellent customer outcomes and high service standards. You will partner with a designated group of Brokers to profitably grow the business and deliver agreed business plans. You will work closely with the Partnerships team, Underwriters and Claims, as well as a number of other key stakeholders.
Your new role
You will work in a great team environment and be responsible for developing and delivering the following:
Customer
- Working with the Regional Partnership Manager develop account plans for an assigned panel of brokers.
- Implement a broker visitation schedule with a focus on value for both partners and internal stakeholders.
- Assist with planning and/or delivery of partner communications inclusive of process, product, or technology enhancements.
- Actively manage partner escalations inclusive of service, underwriting or claims matters.
- Ensure broker partner risk profile information is managed and maintained in accordance with company guidelines.
Relationships
- Establish and develop strong relationships with key business partners.
- Gain a strong understanding of internal business priorities by building a close rapport with key stakeholders inclusive of the Claims, SME and Commercial underwriting teams.
- Represent QBE's interests with internal and external stakeholders through support and participation in industry and corporate events.
Strategic
- Use Data and Analytics tools to help with performance management and decisions for strategic growth and retention.
- Identify new business growth opportunities and multi-line cross-sells to maximise penetration of client base and improve product density within negotiated product lines.
- Review sales metrics for online products and develop action plans to promote growth and/or address performance trends within assigned panel.
- Maintain Salesforce (CRM tool) inclusive of all engagement activity and updated key contact information.
- Execution of broker plans focused on profitable growth, retention, and partner value.
- Collate and share relevant market and competitor intelligence for consideration when developing future strategy.
Happy to talk Flexible working!
About you
- Previous experience as a BDM/Account Manager, ideally within Insurance or Financial Services, preferred but not essential
- Previous general insurance experience either with an insurer or broker preferred
- Outstanding Customer Service and Relationship Building skills
- Ability to lead by influence with Brokers and Underwriters
- Strong communication and negotiation skills
- Ability to work in a team environment by supporting and engaging with team members at all levels
- Product knowledge and pipeline development skills to fulfil growth opportunities
- Experience using a CRM (ideally Salesforce) system to maintain engagement activity, key contact information and pipeline development
About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.
We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment - what if it was yours too?
Your career at QBE - let's make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Additional leave and support through QBE's Family Domestic Violence First Responder Network
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer in the Australian Workplace Equality Index - the definitive national benchmark on LGBTIQ+ workplace inclusion
- Ranked 3rd in the AAGE Top Graduate Employers (medium programs) 2024 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family Friendly Accredited employer since 2021
- Winner Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 2023
- Winner Organisational Development category at the Australian HR Institute (AHRI) Awards 2022
Apply now!
APPLY NOW and let's make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at ***********@qbe.com
Application Close Date: 19/05/2024 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
