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Form of work
SalaryAbout us
UR Family Practice, conveniently located just a 2-minute walk from Mascot station, is a mixed billing medical center offering GP and allied health services. Our core values include integrity, essential for the growth and prosperity of our business.
Qualifications & experience
- Relevant experience in reception, customer service, marketing roles, or office administration.
- Moderate IT skills, including basic computer setup, networking, and familiarity with medical practice software.
- Desire to progress in your career with support, and commitment to ongoing professional development.
- Fluency in spoken Chinese is considered a significant advantage and bonus.
Skills and Attributes:
- Strong marketing skills to effectively promote doctors and increase appointment numbers while improving patient care.
- Attention to detail, crucial for converting inquiries into appointments and managing tasks accurately.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Excellent communication and interpersonal skills.
Tasks & responsibilities
- Providing excellent customer service to patients, including inquiries, greetings, check-ins, triage, and appointment management.
- Confidently and independently manage the front desk to ensure the safety and professional appearance of the clinic.
- Utilizing marketing skills to promote doctors and increase appointment numbers.
- Offer customer service support to GPs, allied health professionals, and nurses.
- Handling general office administration tasks such as email management, faxing, document handling, and billing management.
Benefits
- Flexible hours to accommodate your lifestyle (minimum 8 hours per week).
- Satisfaction from serving our community.
- Potential for advancement to practice manager or customer service manager roles.
