Medical Receptionist

About the job
Reception Duties
Open and close practice as per set procedure.
Greet patients and other visitors to the practice in a courteous and efficient manner.
Answer the telephone in a courteous and professional manner.
Schedule appointments for patients following set procedures.
Bill patients appropriately and issue with invoice/receipt.
Enter and update patient registrations in computer.
Liaise with referring doctors, hospital staff, pharmacists, etc., as required.
Deal with emergencies when required, following set procedures.
Assist clinical staff by attending to administration tasks (e.g. making phone calls, photocopying) as required.
Check and manage internal emails.
Attends general housekeeping such as tidying and cleaning of waiting room when necessary.
Administration Duties
-Recall patients as directed by clinical staff
-Prepare outgoing mail. Open and distribute incoming mail.
-Type medical reports/documents with a high level of accuracy as required.
-Organizing meetings and monitoring scheduling.
-Scan and/or file patient correspondence, results etc
Batching Medicare and Veterans Affairs claims.
-Balance daily receipts. Ensure banking processed.
-Ensure all forms, stationery and information sheets are adequately stocked.
– Other administrative duties as directed by Practice Director.
ESSENTIAL CRITERIA
Demonstrated ability to maintain a high level of professionalism and confidentiality.
Demonstrated excellent communication skills, both written and verbal.
Ability to work independently, show initiative and work productively within a team environment.
Ability to communicate with a diverse range of people.
CPR training or willingness to undergo same.
Demonstrated organizational skills with the ability to prioritize.
DESIRED CRITERIA
Previous experience in a medical reception or similar administrative position.
Previous experience in use of Medical Director and Pracsoft.
An understanding of the Medicare Benefits Schedule.
Demonstrated patient/customer focused approach in service provision.
SAFETY AND QUALITY MANAGEMENT
-Participates in practice risk management and quality improvement processes.
-Participates in general practice accreditation processes.
-Actively participates in staff meetings.
-Attends educational activities when required.
-Recognizes and works within own level of competence.
-Maintains accurate, contemporaneous, and complete patient records consistent with legal requirements an Apply Now