Medical Receptionist / Ivf Patient Coordinator

We are seeking a skilled and compassionate Patient Coordinator to join our small and friendly team. The ideal candidate will have prior experience working in a medical setting preferably IVF, and possess excellent organisational and interpersonal skills.

We are a well-respected and established Fertility Clinic dedicated to providing
exceptional care to their patients. Our practice specialises in supporting individuals and families on their journey to parenthood, offering a range of services including fertility treatments, and reproductive health services.

Position: Full time or part time  Flexibility around starts and finish times will be a requirement of the successful candidate.

A role with unique responsibilities.
Patient Coordinator is a very important role at Family Fertility Centre. You will be the first-person to  meet with patients when they engage with our clinic. With exceptional service, underpinned by compassion and attention to detail, you will directly enhance the patient experience. 

Under guidance from your Practice Manager, your responsibilities include:
 Triage incoming calls and emails
 Managing patient bookings and monitoring clinic appointments
 Accurate data entry into the patient management system
 Providing general administrative support to the team
 Delivering exceptional caring service to all patients
 Assist with Medical billing and receipting
 Providing support to our Practice Manager and Doctors as required

Are you the ideal candidate for us?
The ideal candidate will see their role as vital to the success of the organisation.
Understanding there are ups and down in reproductive health, our Patient
Coordinator will be sensitive to the needs of patients and will support their wellbeing through timely and considered communication. Ideally you will bring the following:
 Knowledge of medical terminology
 Previous experience in a busy medical practice preferably with IVF
experience
 Previous experience with Medicare, medical billing, and receipting
 Excellent telephone manner
 Exceptional computer and IT skills, Microsoft Office Suite essential
 Artemis experience advantageous
 Strong attention to detail
 Ability to work cohesively within a multi-disciplinary team
 Superior time management skills with proven ability to multitask

Applications will close on Friday 12 th April 2024.
Shortlisting for this position will commence immediately upon submitting a cover letter and resume outlining your relevant medical experience.

Only successful applicants will be contacted.
For more information, please email ********@familtyfertilitycentre.com.au