AddressWe are a rapidly expanding Plastic and Reconstructive practice based in West Perth, with a subspecialty interest in breast aesthetics and body contouring surgery. Dr Stewart also performs wrist microsurgery, and removal of malignant and benign lesions.
We are seeking an additional staff member to be part of our little team. This position would involve running our clinics, assisting our Practice Manager and liaising with our Director/Owner Dr Stewart.
The role is a permanent/part-time position of roughly 20-25 hours per week, encompassing Tuesdays, Wednesdays and Friday mornings. This position would require flexibility for hours to be increased in busy periods, we are also seeking someone who can cover planned annual leave and sick leave.
We are more seeking the right fit for our Practice, rather than someone with many years of experience. If you are someone who is wanting a change to a positive and supportive Practice, we look forward to hearing from you.
Responsibilities will include:
- Medical administrative duties
- Patient billing, account reconciliation and payment collection;
- Handling prospective patient inquiries by phone, email, online chat and via social media channels
- Patient relationship management during the entire patient journey
- Scheduling and managing patient consult appointments and hospital bookings
- Providing patients with surgical quotes
- Resolving any patient surgical concerns with help of nurses and surgeon
Our ideal candidate will meet the following criteria:
- Experience as a Medical Secretary within a surgical specialty (preferably within Plastic Surgery) is ideal, but not essential.
- Proficiency in using Genie Solutions practice software
- Demonstrate a high level of initiative and resourcefulness; Ability to think outside of the box and problem solve is advantageous
- A friendly warm and approachable personality and able to provide a high level of customer service with a professional phone manner and personal presentation;
- Maintain a high level of patient and practice confidentiality at all times;
- Ability to multi-task and time manage whilst ensuring attention to detail;
- Ability to work autonomously and also as part of a team;
Job Benefits Include
- Competitive remuneration based on performance, with an annual salary review.
- No weekend work is required
- Ability to shape the practice as it grows with new ideas and projects.
- Parking would be available on a Tuesday.
Ensure you include a current resume and covering letter outlining how you meet the above-mentioned criteria.
We would love to know about you, we invite you to share your passions and hobbies outside of work in your covering letter.
Applications close 24th of May 2024.
**Only shortlisted candidates will be contacted
We reserve the right to commence the recruitment process prior to the application closure date.
