AddressThe Service Design Division works with impacted stakeholders to design and deliver Scheme improvements that deliver quality participant outcomes and enhance their agency experience. The Service Design Division works on process, platform, and practice solutions to address Agency priorities. The Division embeds co-design and a stakeholder view of change into our ways of working, ensuring that our designs represent the greatest value to different audiences. In line with the Participant Service Charter principles, the Division drives transparency into Agency decision-making through the consistency of the processes we design, the written guidance and communication.
As these are Federal Government opportunities, Australian Citizenship is mandatory.
About the Role
The APS6 Project Officer is accountable under limited direction to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies and precedents. The position is a team leadership position within the scheme and will have delegated authority and responsibility to resolve issues and risks across a range of activities. It will be required to provide the leadership, control, planning, resource management, performance management and decision making for the Team Membership within the positions assigned work area. The APS6 Project Officer (Labour Hire) will be required to provide detailed technical, professional, policy, operational support and advice in relation to complex problems. It may be required to coordinate and assist in the strategic planning, program and project management and policy development that support the agency's objectives. Developing and managing project plans and schedules in accordance with the Agency’s project management framework.
- Providing specialist advice and technical expertise to staff and stakeholders.
- Performing independent research work and analysis including the preparation of draft reports on relevant project activities.
- Coordinating regular project reporting including status updates and exception reports.
- Preparing draft written material including business cases, plans, executive briefs and corporate documentation.
- Monitoring project budgets, review and report on expenditure and assist with procurement and contract management.
- Identifying and assisting with the management of project risks, issues and benefits.
- Contributing to project quality management to ensure that project deliverables are fit for purpose and meet client needs.
About you
You will present with a high level of personal resilience and the ability to deal with emotional and challenging customer circumstances and high workload demands.
In addition, you will demonstrate the following skills and experience:
- Researching and identifying insights contributing to the agency's understanding of information.
- Co-creating and documenting current state service through design and research, to identify current participant and staff experience and business processes.
- Co-creating and co-facilitating process design improvements.
- Advocating for the voice and experience of participants and stakeholders through work processes.
- Co-facilitating design-thinking sessions with service users to design and test future service processes, channels, and experiences.
- Applying in-depth knowledge of the role and functions of the agency and the related impacts across work areas.
- Overseeing end-to-end service experiences in line with the Digital Service Standard, ensuring changes are based on participant and staff needs and are consistent for all users across different touchpoints.
- Contributing to the evaluation of proposed solutions and design at both a conceptual and tactical level.
- Assisting management with the use of system tools and other duties as required.
- An understanding of or lived experience in the field of disability is highly desirable.
How to Apply: If you are interested in this exciting opportunity, please APPLY NOW
Michelle O’Toole
(08) 8400 4***
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ***********@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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