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Salary- Key people leadership opportunity focused on relationships and service
- Sydney or Melbourne based role, with hybrid work model available
- 12 month parental leave cover
Within Private Wealth, we seek to provide unique and differentiated insights, expertise, and opportunities for high-net-worth clients.
Reporting to the Head of Client Services for Private Wealth, you will lead a National team of Relief Associate Private Bankers, and Complex Support Associate Private Bankers. With a focus on uplifting capability within your team to provide clients with a world class private wealth service. You will be instrumental in helping grow the business with a deep focus on quality, relationships, and service, and to drive consistent and effective delivery of our client service proposition. As a National Director, Client Services in Private Wealth, you are accountable for managing strategic resource allocation nationally for planned leave, in addition to leading a small team of associates completing our most complex tasks.
Other day to day responsibilities will include:
- Maintaining a highly engaged team of professionals with a high performance, team-based service delivery culture.
- Working multiple stakeholders across multiple areas of the bank to develop, lead, support, communicate and embed initiatives to drive best practice client service.
- Working with the Head of Client Services, and other state directors to establish, optimise and monitor reporting to proactively manage client service and associate performance.
- Diligent management of compliance practices, including but not limited to privacy, KYC due diligence, Advice types and AML requirements
- Establishing an 'operating rhythm' to drive focused execution with alignment to Private Wealth priorities, including digital transformation.
Westpac Private Bank opens a world of benefits, not just for our clients, but also for our employees.
We focus on people that will forge meaningful connections with our clients. Known in the market for our supportive and inclusive culture, we aim to continue to acquire employees that embrace our vision and values. From professionals, entrepreneurs and business owners, Family offices and global citizens, you will have an array of solutions internally that's available to help your clients build on their wealth and lending.
What do I need?
As an experienced people leader within banking or financial services, you'll be able to demonstrate your ability to attract, develop, motivate and retain high performing team members. Coming from a Client Services background, you will have strong knowledge around service level agreements and providing and exceptional customer experience. Workflow planning and capacity modelling are essential to the core function of this position. Prior experience within private banking or wealth will be highly regarded.
What is it like to work there?
As well as competitive pay and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market. We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
How do I apply?
Start here. Select the APPLY or APPLY NOW button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email .
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email
