Address Our participants, Our people, Our purpose
Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.
A new role awaits
Are you looking for a challenging and rewarding opportunity to make a positive impact on participant experience and quality? The NDIA is seeking dynamic leaders to join the agency as APS 6 Quality Officers within the Performance, Workload Planning and Quality (PWPQ) Branch.PWPQ is an enabling function within the Service Delivery Group. We support high quality participant experience through delivery of continuous improvement, performance reporting, engagement, quality checking and learning and development activities. Our work includes reviewing consistency and quality of operational activities and generating insights to inform and respond to agency priorities and focus areas for improvement.
Where you can add value
You will have strong critical thinking, analysis and conceptual skills and a reputation for being a great communicator.
In this role, you will build productive relationships with key internal stakeholders to deliver tailored analysis on a wide range of administrative processes and strategic projects to inform agency priorities and improvement activities. Working collaboratively, you will lead and support a team of Quality Officers to complete work efficiently and on time to deliver projects as agreed with stakeholders.
Enough about us, let’s talk about you
You will have strong critical thinking, analysis and conceptual skills and a reputation for being a great communicator.
In this role, you will build productive relationships with key internal stakeholders to deliver tailored analysis on a wide range of administrative processes and strategic projects to inform agency priorities and improvement activities. Working collaboratively, you will lead and support a team of Quality Officers to complete work efficiently and on time to deliver projects as agreed with stakeholders.
Your NDIA Experience
We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while were based far and wide across the country, we make sure nobody feels they're out on their own.
You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
Access to higher superannuation and above market leave entitlements
Competitive remuneration and working conditions that support a positive work life balance
Access to ongoing professional development and learning
While this role is ideally performed from QLD Townsville, Robina, NT Darwin, NSW Newcastle, VIC Richmond, SA Adelaide, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 18 months may be offered.
Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
Applications for this role close: 14 February 2024 at 11.30pm AEDT
If you have any questions, please contact Bec Barr on 03 5223 7175 or email bec.barr@ndis.gov.au
With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.
NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.
RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.
