Ndis Service Delivery Coordinator (Contract)

Job Title: Service Delivery Coordinator - Operations and Program Management

About Us: We are a dynamic and growing organisation committed to delivering high-quality services to our participants. As part of our expansion, we are seeking a motivated and high-performing Coordinator to join our team. This is a key role that involves overseeing various aspects of operations and program management to ensure efficiency and excellence in Service Delivery.

Responsibilities: As the Coordinator - Operations and Program Management, you will be responsible for:

Approval of Overtime and Agency Requests:

• Assessing and approving requests for overtime and agency support, ensuring efficient allocation of resources.

Review and Management of Service Agreements:

• Ongoing review and management of all service agreements and levels of funding, aligning them with the supports being provided.

Budget Management:

• Effectively managing the operations budget to ensure financial sustainability and efficiency.

Confidential Information Management:

• Handling and sharing confidential information with external stakeholders in compliance with privacy and confidentiality standards.

Training Gap Identification:

• Identifying training gaps within the team and proposing strategies for capacity building.

CP Reconciliation:

• Conducting regular reviews and reconciliation of Care Plans to ensure accurate and up-to-date information.

Progress Reporting:

• Writing comprehensive weekly progress reports, highlighting achievements, challenges, and proposed solutions.

Inventory Management:

• Overseeing the management of inventory to ensure the availability of necessary supplies.

Grocery Coordination:

• Coordinating the ordering of groceries, tracking expenses, and managing receipts effectively.

Participant Risk Assessments:

• Conducting risk assessments for participants and implementing mitigation strategies.

On-site Orientations:

• Facilitating on-site orientations for new participants and team members.

Activity Schedules:

• Updating Participant Activity Schedules on a weekly and daily basis to ensure accurate planning.

Weekly Reporting to Managing Director:

• Providing regular and insightful reports to the Managing Director on key operational aspects.

Care Plans and Support Plans:

• Updating and maintaining Care Plans and Support Plans in collaboration with the support team.

Competency Assessments:

• Conducting competency assessments for team members and identifying areas for development.

Operations Meetings:

• Actively participating in Operations Meetings to contribute insights and align strategies.

Appointment Planning:

• Planning and scheduling participant appointments, coordinating with the Workforce Coordinator for seamless execution.

Verification and Reporting:

• Verifying and reporting on Care Plans and Irregular Supported Independent Living (SIL) support provided.

Program Meetings:

• Facilitating monthly program meetings to discuss progress, challenges, and improvements.

Qualifications and Skills:

• Proven 5+ years of experience in operations and program management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• High proficiency in budget management.
• Knowledge of relevant industry regulations and standards.
• Ability to work collaboratively in a dynamic environment.
• Being a consultant is not mandatory, but this role will start as a specialised position for 12 months. 

If you are a high-performing individual with a passion for operational excellence and program management, we invite you to apply for this exciting opportunity.

To apply, please submit your resume and a cover letter outlining your relevant experience.