AddressSouthern Cross Support Services (SCSS) is a leading NDIS provider throughout QLD. SCSS values giving their clients purpose, belonging and security in their everyday lives.
Role Overview:
As the NDIS Service Development Manager, you will play a pivotal role in driving revenue growth through the acquisition of NDIS referrals and fostering business expansion within the disability support sector. Reporting directly to the Chief Operating Officer - NDIS, you will lead strategic initiatives to identify opportunities, build partnerships, and maximise revenue streams.
This role has the flexibility of being based out of our Beenleigh, Capalaba or Sunshine Coast (Minyama) offices with the expectation of travel to all SEQ locations.
Key Responsibilities:
- Develop and implement strategic plans to drive revenue growth in NDIS referrals and expand business within the NDIS sector.
- Analyse market trends, competitor activities, and customer needs to identify growth opportunities.
- Lead the identification, pursuit, and acquisition of new business opportunities within the NDIS framework.
- Develop and maintain relationships with key clients, partners, and stakeholders to facilitate business growth and increase market presence.
- Meet and exceed revenue targets by effectively managing sales pipelines, negotiating contracts, and closing deals.
- Collaborate with marketing to develop targeted marketing campaigns and promotional strategies aimed at increasing brand awareness and generating leads within the NDIS sector.
- Build and maintain strong relationships with NDIS participants, service providers, and other relevant stakeholders.
- Work closely with internal teams to ensure that services delivered meet or exceed customer expectations and regulatory requirements.
- Prepare regular reports on business performance, including forecasts, revenue projections, and market analysis.
- Manage SIL vacancies by actively seeking suitable candidates and ensuring vacancies are filled within expected timeframes.
- Qualifications in Community Services (desired)
- Qualifications in Business Development / Marketing (desired)
- Minimum of 3 years demonstrated experience in a business development or operational role within the Disability, Plan Management, Community Services or Aged Care industry or similar.
- Understanding of the NDIS market, key players, and the broader disability sector.
- Ability to develop and implement a strategic vision for partnerships and community engagement aligned with organisational goals.
- Strong interpersonal and relationship-building skills to engage with a diverse range of stakeholders, including government agencies, disability service providers, advocacy groups, and individuals with disabilities.
- Must be eligible to apply for and hold Working with Children Blue Card and NDIS Worker Screening Check.
- Competitive salary with performance-based bonuses tied to achievement of KPIs.
- Opportunities for professional development and career advancement.
- Flexible work options – flex day model
- Monthly rostered day off – an extra 12 days off per year!
- Sonder complete care platform – 24/7 support
- Recognition – Employee of the Month, 5 & 10 year Service Awards
How to Apply:
To apply for this position, please submit your resume and cover letter. In your cover letter, make sure to highlight your relevant experience and why you are passionate about joining our team.
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only appreciated – they are essential to our success.
