Ndis Team Leader

About the role

The Team Leader will motivate, mentor, train and support the team of Mental Health Recovery Support Workers, ensuring the ongoing performance of the team and the safe and timely provision of services to participants.

Other responsibilities include but not limited to:

Service Operations

• Manage and oversee the delivery of efficient and effective services to clients through developing and implementing quality service delivery.
• Maintain regular, positive communication and a working relationship with all stakeholders.
• Provide support and information to other Programs.
• Ensure disciplinary matters are responded to appropriately alongside Richmond Wellbeing policy.
• Keep the NDIS Manager updated on the operation of the service, development of the team and client issues.
• Attend to organisational compliance matters.
• Complete Funding body reporting requirements in a timely manner.
• Submit service delivery entries for client related work, meeting set targets.

Leadership and Management

• Provide regular, scheduled supervision to staff.
• Ensure performance development planning and review is conducted for all staff in accordance with Richmond Wellbeing policy.
• Facilitate team meetings.
• Develop a high functioning, cohesive team.
• Responsible for recruitment and induction of new staff.
• Ensure all staff are compliant with core mandatory training requirements of Richmond Wellbeing.
• Maintain accurate and timely administration of the team.  This may include timesheets, mileage, credit cards, budgets, vehicles, leave etc.
• Ensure expenditure is approved by a delegated person prior to any purchase or agreement with a third party.
• Initiation of client and staff disciplinary and performance matters.
• Maintain a level of delegated responsibility for NDIS portal.
• Deliver NDIS services within NDIS Funding Frameworks, Terms of Business and Operational Guidelines.
• Ensure policies, procedures and standards are followed and maintained.
• Oversees workflows and ensure appropriate use of resources.
• Provide support and guidance to staff re Duty of Care and Risk.
• Complete Riskman and Reportable Incident forms as required.

This role oversees the Midland Team.

This role part-time 0.8 FTE or full-time opportunity (Monday to Friday) and fixed term until April 2025 covering Parental Leave.

About you

To be considered for this role, you will possess;

• Relevant tertiary qualification and significant experience in a similar role.
• National Police Clearance.
• Ability to conduct supervision and provide appropriate line management support to staff.
• Understanding of NDIS processes and requirements and the compliance with the NDIS Quality and Safeguarding Framework.
• Demonstrated experience and capability to develop and maintain professional partnerships with stakeholders.
• Well-developed time management and attention to detail to ensure efficient and effective outcomes are achieved to a high standard.
• Sound computer skills, and the ability to navigate across a variety of platforms including Microsoft Office.
• Well-developed skills in written, verbal and interpersonal communication.
• Demonstrated ability to operate within organisational guidelines, policies and procedures
• Demonstrated ability to work autonomously and as a part of a team.

About us  

Richmond Wellbeing is a leading WA mental health organisation, providing recovery focused, community-based residential and outreach services for adults and young people. We support people experiencing mental distress to develop the confidence and skills to live their lives, employing evidence-based practice to support recovery and wellbeing.  

We welcome diversity in our workforce, including people with lived experience of mental distress and disability. We employ staff from a range of culturally and linguistically diverse backgrounds.  

We are the first organisation in WA to achieve Rainbow Tick accreditation and encourage people who identify as LGBTIQ+ to apply.  

We work closely with Elders in the regions where our services operate to strengthen ties with the Aboriginal community and ensure that our services are culturally secure.    

The benefits of working for Richmond Wellbeing  

Our exciting and rewarding careers offer:  

• Excellent work-life balance in a supportive environment.  
• The opportunity to be part of a highly committed, innovative and values-based organisation. 
• Salary packaging up to $18,640 which allows you to pay approved expenses form your salary before tax, you pay less tax, your take home pay increases.  
• Four weeks annual leave plus leave loading 17.5%, with an opportunity to purchase additional leave (conditions apply).  
• Two additional leave days, birthday, and wellbeing, per calendar year.  
• Long service leave benefits after 5 years’ service.  
• Opportunities for training, development, and advancement.  
• Access to our Employee Assistance Program (EAP). 

How to apply  

If this is something that appeals to you, we would love to hear from you!  

Please submit your resume and a cover letter addressing how your skills and experience meet the key attributes of the role and click the “Apply for this job” button.  

Have questions?  

All enquiries for this position can be sent to our People & Capability team at ***********@rw.org.au  

Before an offer of employment can be made, Richmond Wellbeing requires a National Police Clearance no older than 6 months.  

Richmond Wellbeing reserves the right to close this position prior to the closing date.  

Applications close on Thursday 20th March 2024.

Applications are shortlisted as they are received, please apply as soon as possible to be considered.