Office Administrator

The Company

The International Coaching Institute is Australasia's #1 Life Coaching School. We have 20 years of experience and have trained 10,000 plus coaches from 135 countries in the areas of business, executive, individual, and relationships.  

Our team culture is uniquely values-focused, we succeed, we have fun, we work smart, and each member of our team is encouraged to bring their thinking, ideas, and expertise to the business. 

We are currently looking for an outstanding Office Administrator to join our award-winning team at our state-of-the-art office in Melbourne.

The Role:

As our Office Administrator, you give exceptional customer service with a warm personality and phone manner. You take a high level of personal responsibility as the first point of contact with outstanding customer service, follow-up and attention to detail. You take pride in maintaining a beautiful office environment and love seeing things through to completion.

• Answer all incoming calls & welcome visitors to the business with exceptional customer service
• Support with students questions and inbound calls
• Connect students to the right course resources, student support and team members
• Follow-up on student requests and promises with relevant team members
• High attention to detail with impeccable standards for student experience
• Process student enrolments, records, and mailouts
• Exceptional time management and organisational skills
• Thrive under pressure with ability to handle multiple priorities on the go
• Manage and maintain beautiful office environment

Skills and Experience: 

• MS Office and Excel
• Proven experience in the administrative space
• Outstanding written and verbal communication 
• Resourceful and solution-focused
• Work well under pressure
• Exceptional presentation
• Learn quickly and able to hit the ground running with confidence

What we offer: 

• Full training and induction to the company and team 
• A phenomenal team culture and high-performing environment 
• The ability to make a difference in people's lives 
• Unlimited opportunity to for growth in a high-performing team 

Apply Today

To be eligible for this position, please include in your application a resume and personalised cover letter. Please note, applications that do not include a cover letter will not be shortlisted.

If you wish to learn more about us, you can visit the team here www.thecoachinginstitute.com.au