Office Coordinator

Macarthur Plan Managers is looking for an Office Coordinator to join the team

Company:

Join our dynamic team at Macarthur Plan Managers, a prominent Plan Management company in the Macarthur area, dedicated to providing reliable transparent service to participants under the NDIS scheme.

Position Overview:

We are seeking a proactive and detail-oriented Office Coordinator to join our team. The Office Coordinator will play a crucial role in ensuring the smooth daily operations of our office environment. This position requires a blend of administrative and clerical tasks aimed at supporting the team, exceptional organizational abilities, a customer-centric approach and enhance the overall efficiency of the office environment. 

Here’s what a typical day might look like for you:

• Phone Support – answering phone calls and assisting providers in a timely manner.
• Administrative Support- Provide admin support to office staff, including invoicing queries and guidance. Provide high quality support to the management team. Processing specialised invoices and completing NDIS specific tasks.
• Office Management- Overseeing the maintenance of the office facilities & office equipment. Coordinate with IT support any technical issues.
• Events- Assist in planning and organising any office events, and meetings.
• Coordination – Assist in the preparation and coordination of department projects.

Key Responsibilities:

• Efficiently manage inbound calls and inquiries, providing assistance as needed.
• Process general and specialised invoices into CRM system.
• Assist with complex problem solving for clients and provider.
• Email correspondence with clients and providers
• Aid team members in invoice and client queries.
• Coordinate and schedule meetings, and appointments.
• Act as the first point of contact for callers, providing excellent customer service.
• Assist with the onboarding process for new hires, including preparing workspaces and necessary documentation fostering a positive workplace culture.
• Maintain and update company databases.
• Handle incoming and outgoing correspondence, and drafting routine correspondence.
• Assist with event planning and coordination for company meetings and special events.
• Manage office supplies.

Requirements:

• Proven experience as an Office Coordinator, Administrative Assistant, or similar role.
• Proficiency in MS Office (MS Excel and MS Outlook, in particular).
• High level problem-solving skills
• Strong organizational and multitasking skills, with the ability to prioritize tasks.
• Excellent verbal and written communication skills.
• Attention to detail
• A proactive approach to work, with the ability to take initiative and work independently.
• A team player attitude with a customer service mindset.
• Knowledge and experience in invoice processing is preferred
• Knowledge and experience of the NDIS is preferred

The Ideal Candidate:

• Experience in a front-of-house or Office Coordinator role within a corporate organisation
• Self-starter with excellent communication and decision making skills. Successful candidates will enjoy working in a fast paced environment and will actively contribute to the growth of the company. 
• Excellent communicator with strong interpersonal skills.
• Intermediate knowledge of Word, Excel, and Outlook.
• A natural problem solver with a pro-active attitude.
• Ability to pivot to the changing needs of the business and multitask.

Preferred Qualifications:

• Previous experience in the disability sector.
• Familiarity with office management procedures and basic accounting principles.

Why Join Us?

• Family owned company   
• Opportunity to work with a collaborative team in a supportive environment.
• Career growth and development opportunities within a growing company.

How to Apply:

Interested candidates are encouraged to submit their resume and a cover letter outlining their qualifications and interest in the position.

Equal Opportunity Employer:

Macarthur Plan Managers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.