Operations & Administrative Support Officer

• Full Time
• Weston location
• Friendly and supportive team environment

About us:

Australian Childhood Trauma Group specialises in working with children and families that experience mental health issues and disability. We provide therapeutic support services to government and non-government agencies, schools and individuals.

Our vision is a world where the risk of complex trauma is eliminated, and survivors have access to effective services without prejudice.  

We are dedicated to developing and retaining staff irrespective of gender identity, ethnicity, sexual orientation, disability and age. We encourage applications from all sectors of the community, especially from the Aboriginal and Torres Strait Islander community.

Australian Childhood Trauma Group is committed to being a child safe organisation that recognises, respects and promotes the rights of children, young and vulnerable people.

The role:

An exciting opportunity has opened up for an organised, reliable and detailed oriented Administrative Support Officer to be a part of the Operations team, working alongside clinical and operations staff.   

As the first point of contact, this role is responsible for answering telephone enquiries, meeting and greeting clients and will provide a full range of Administrative Support to the Operations Team in accordance with the policies, procedures and values of Australian Childhood Trauma Group.

We are looking for someone who is motivated and friendly with a passion for learning to join the team. 

Key Duties include (but are not limited to):

• Provide a confidential service including appointments, letters, reports and maintenance of confidential and sensitive personal information;
• Diary management of Canberra team;
• Assisting in creating and implementing new administrative systems as necessary;
• Providing a high level of service to all clients and internal and external stakeholders, ensuring all queries are actioned within a timely and professional manner;
• Be the first point of contact for telephone enquiries and meeting clients and participants; 
• Coordinate maintenance of company fleet vehicles;
• Perform a range of Administrative Support tasks, including maintaining filing systems, incoming and outgoing post, etc;
• Purchasing and maintenance of stationery supplies, office sundries, etc;
• Maintenance of office building, financial planning, record keeping and billing;
• Data entry and maintenance of Client Relationship Management (CRM) software.

To be successful in this role you will have:

• +3 years Administrative experience with good systems and processes delivery;
• Excellent customer service and people skills;
• Effective interpersonal skills together with proven ability to liaise with internal and external stakeholders at all levels;
• A proactive approach to problem solving and strong decision making ability;
• Proven ability to operate with minimal supervision and show high levels of initiative;
• Capability to prioritise workloads and meet demanding work deadlines;
• Excellent communication skills – written and verbal;
• Proficient in Microsoft Office Suite; and the ability to learn other systems quickly;
• Attention to detail;
• Ability to handle sensitive information with the highest degree of integrity and confidentiality.

Essential

• Current Driver’s Licence;
• Ability to travel to other office sites as required ;
• Hold valid Working with Children Check and NDIS Worker Screening Clearance (or be able to obtain).

Skills and experience that give you an Advantage

• Experience working with children and/or within disability;
• Exposure to clinical administrative workflow systems.

Benefits of working with ACT Group 

• Gifted days of annual leave over the holiday period;
• Professional development budget;
• Employee Assistance Program.

You will work for an organisation committed to continuous improvement and transformation for the better: for our staff, clients and community.

How to Apply

If this sounds like you, and you want to be part of this amazing team - we want to hear from you!

To apply for this role, please select the ‘Apply Now’ button below. Please include a copy of your current CV, along with a cover letter outlining your experience and why you think you would be right for this role. 

We are keen to fill the role as soon as possible and applicants will be processed as they come in.

For more information about the role please email Melanie Love, ************@theactgroup.com.au

Please note:

• Only candidates with the right to work in Australia will be considered.
• Only short-listed candidates will be contacted.