Operations Administrator

IPA is seeking a highly driven individual to fill a newly created position as the Operations Administrator for a locally owned and operated, disability support business here in Cairns. If you have worked for other NDIS Providers before and been frustrated by the way the business operated and what was expected of employees, then I suggest you read on.
Our client is a small, yet very busy team of Community Nurses and Support Coordinators, all working to deliver management care plans for those who have a variety of specialist home-care needs.
The role we are seeking to fill, will specifically be responsible for overseeing and coordinating daily operations of the business. However, whilst we would love to find that elusive 'Unicorn', we aren't anticipating finding the right person with all the boxes ticked, straight off the bat.
it is important to understand whilst the person commencing in this role isn't expected to be able to immediately do everything on the 'wish list' below, it is the direction our client sees this role heading towards.
The Operations Administrator will eventually be responsible for maintaining basic financial functions, administration duties, managing personnel and ensuring they are billing clients correctly, maintaining compliance registers and optimizing service delivery through efficient client scheduling and records management.
The type of person who will enjoy this role, and excel in it, will be the type of person who has a firm interest in developing a vision of how to take the business to the next level. They right person will get their energy from being able to be innovative and prepared to challenge the business with their own ideas, growth, and development strategies.
Let's be very clear - we are not looking for a 'yes' person - our client wants someone who is eager to bring in new ideas and new business, so they can take a step back.
This business - and everyone in it, has their heart and soul deeply entrenched in The Golden Rule - treating others the way they would like to be treated. You are guaranteed this business walks the talk and these values are core to our client's heart and soul. You must be radiating it loud and clear in everything you do, if you want to join this team.
So let's get to the nitty gritty of what our client can offer and what they need from you:
What's on offer?

• Estimated FT salary range around $70-$90k per year plus Super if working full time hours, open for negotiation by both parties (work towards the higher salary as your duties and responsibilities increase)
• Flexible workplace. Work-life balance is right up there with the list of priorities along with being a profitable business.
• You can work from home more often than not (once things are up and running).
• You can commence part time if you think you've got the workload covered and progress to full time if required. It's a newly created role, so our client isn't exactly sure of what is required, except patience and eventually your ideas!

The Non-Negotiables:

1. Previous experience around the paperwork associated with providing disability support services (NDIS Service Agreements etc). This is where the business needs immediate assistance as it is taking time away from doing what they do best - caring for their clients.
2. The usual administration capabilities (ie data entry /typing speed and accuracy, use of Microsoft programs etc)
3. Confidence to network and find new business.

The Nice to Haves:

• Leadership and Team Management:

• Provide leadership and guidance to the team.
• Confidence to have hard conversations, for example keeping staff on track with regards to their billable hours, efficient scheduling etc. Reminding staff that in order to do the Pro Bono work they all love to do, they must keep on top of their billable hours.
• Foster a positive and inclusive work environment.
• Ensure administration duties are carried out with accuracy and efficiency.

• Regulatory Compliance & Quality Assurance:

• Stay abreast of relevant regulations pertaining to disability support services and ensure compliance.
• Establish and monitor processes to maintain high standards of service delivery.
• Conduct audits, assessments, and evaluations to identify areas for improvement and implement corrective actions.
  

Data and Resource Management

• Oversee the collection, analysis, and reporting of relevant data to track performance metrics, identify trends, and make data-driven decisions.
• Encourage staff to work towards and reach their KPI's (whatever they may be).
• Develop and manage the budget.
• Monitor expenditures, allocate resources efficiently, and seek cost-effective solutions without compromising on quality.
  

Networking and business growth:

• Build and maintain effective relationships with others - including government departments, community organizations, and advocacy groups.
• Work with other service providers and professionals in the disability support field to enhance overall service delivery.

We get it - it's a lot to take into consideration! But if any of the above has sparked your interest and you've got those basic 'must haves' down pat, then please apply sooner rather than later….

Now here is the hard bit … trust us, many get this bit wrong!

• PLEASE send a letter of introduction AND your resume in the one document
• We want to understand your journey (what has led you to apply for this role, what sort of notice you have to give, what special quality will you bring to the role, and what work rights you have etc.
• If you spark our interest, we'll give you a call and ask you in for a chat.

Questions, please contact Simone in our Cairns office.