Operations Manager

The Company

Amaroo Retreat & Spa is a 5-star, award winning retreat nestled in the heart of the Perth Hills.

Located in Mt Helena and set amongst 52 acres of bushland, Amaroo Retreat & Spa is a luxury, adults-only escape.

Amaroo includes 8 adults only five-star luxury accommodation chalets, an indulgent day spa, cosmetic clinic and a Restaurant catering for 50 guests. All just a short 45-minute drive from Perth CBD.

For our guests, “Relax, rejuvenate and reconnect” is the mantra Amaroo Retreat & Spa stand by.

The Role

Reporting to the Owner of Amaroo Retreat & Spa and coming from a strong Toursim/F&B hospitality background you are operationally driven with attention to detail. You will thrive in successfully running the day-to-day operations. You always push to succeed in anything you attempt and surpassing targets is your passion. You have the experience to both mentor and develop a Head of Department team to deliver quality and consistency in every facet of the business.

Responsible for the proper functioning and daily operations of Amaroo Retreat & Spa you form part of the Executive Team.

Key responsibilities include:

• Leading a team to drive positive outcomes and deliver business objectives
• Ensure guest satisfaction levels and monitor guest feedback
• Preparing for and running Head of Department meetings, provide reporting at Executive Team meetings, and regular one on one meetings with key staff.
• Weekly review of accounts and preparation of wages, to be sent to bookkeeper             
• Overseeing rostering compiled by Head of Departments
• Overseeing Maintenance schedule, asset register and organising of various suppliers and tradespeople
• Managing compliance requirements for guests, staff, and visitors, including risk and safety plans
• Implementation of improvement projects
• Management of HR requirements in relation to full time, part time and casual staff including, contracts, performance reviews, and recruitment.
• Maintaining communication with all team members, including inspiring staff, leading by example and being a great company ambassador.
• Working with the Executive Leadership team and owners to develop strategies to maximise occupancy, revenue, staff utilisation, productivity and profitability.
• Ongoing analysis of services and implementation of rates/pricing changes
• Oversee marketing activities
• Facilitate and guide event management requirements
• Improving and standardising operational policies, procedures and processes.
• Supporting the owners of the business.

If you are looking for a career defining role and seeking an avenue where you can grow & be recognised in the industry then this is the role for you.

The successful applicant will possess:

• Operations, leadership and management experience within facilities, property, or hospitality sector
• Excellent written and verbal communication skills and the ability to liaise professionally with all stakeholders
• A hands-on approach to management, and strong organisational skills
• A friendly, self-motivated personality with excellent people skills
• A passion for the hospitality industry with the ability to create a positive and proactive working environment
• Hands-on and solution focused attitude
• Strong ability to process improve and implement systems and strategies
• Full, unrestricted driver’s license

The following attributes are also considered desirable:

• Tertiary qualifications in a related field
• Experience using hospitality and tourism systems and tools such as RMS, Deputy, Fresha, NowBookIt, Bookings.com, Trip Advisor
• 5 years’ experience as Operations Manager for a multi-use site
• Managing a team of 20 plus staff
• Managing website using Wordpress based CMS
• Strong reporting and analysis skills
• Current Approved Manager’s Certificate
• Current First Aid Certificate
• Current Food Supervisor or Food Handlers Certificate

In return we offer the successful applicants:

• Attractive remuneration package and conditions
• Tailored development plan

If this sounds like you, please send through a brief cover letter along with a copy of your resume including current references.

Please note only shortlisted applicants will be contacted.