AddressAbout the role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.
As the Operations Manager, you are responsible for leading the Business Banking team, providing support to the Business Banking Manager and managing projects and internal productivity initiatives. You are also responsible for ensuring the delivery of targets and customer service, via robust learning and development frameworks.
You will contribute to maximising Business Banking and Regional Commercial Banking revenue by mitigating operational credit losses and ensuring the efficient use and skilling of resources and will be a strong support of CSO BB Manager and collaborate with other FAAM in driving overall team and organisational objectives.
Contribute to optimising cost to serve customers for CLBB/BBS through efficient practices, improved productivity and value add to business.
Ensure highest level of customer service support is provided to Relationship Sets in order to contribute to the business's profitability
Has strong stakeholder engagement by proactively managing and addressing stakeholder concerns and objectives
Operate effectively and efficiently as part of a wider team and ensure team achieves annual operating budgets
Manage highly effective, high-performing team
Role Location: MDC, Quezon City or Solaris, Makati
Role Type: Permanent, Full time
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
Customer focus and result oriented
Analytical and problem solving skills with the ability to identify risks and impacts and recommend actions to enable resolution of business challenges
Proven management skills in the areas of people, processes and organization
Negotiation skills to enable sucessful resolution of business banking requests/queries/complaints
Proven time management and organisational ability
Sound verbal and written communication skills
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So, why join us?
There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 61558.
Job Posting End Date
13/03/2024, 11.59pm, (Melbourne Australia)
