AddressKey Purpose: Serco is seeking a dedicated and dynamic Operations Manager to join our Facility Management team in Western Australia, specifically in the Commercial Cleaning Contracts. This critical role is responsible for service delivery excellence, operational compliance, financial performance and effective team performance management. As an Operations Manager, you will provide solution-oriented coaching and leadership to a team of Customer Service Managers (CSMs) while managing a smaller portfolio directly
Key Responsibilities:
- Safety Leadership: Champion our safety culture and Health, Safety, and Environmental (HSE) performance.
- Achieve Financial Targets: Deliver budgeted outcomes across multiple sites.
- Develop Talent: Build leadership and employee capabilities to ensure a sustainable business that meets client and customer needs.
- Stakeholder Engagement: Cultivate and leverage effective relationships with stakeholders to achieve business goals.
- Drive Continuous Improvement: Promote consistent performance through innovation and continuous improvement.
- Enhance Operational Efficiency: Implement operational models to maximise financial results.
- Identify Growth Opportunities: Support business growth by identifying and pursuing new opportunities.
Skills
- Effective Communication: Strong interpersonal and communication skills for building relationships with senior-level clients.
- Leadership: Decisive leadership skills with the ability to create and manage effective, engaged teams.
- Business Acumen: Knowledge of business systems and procedures.
- Multitasking: Experience managing multiple stakeholder relationships and meeting project deadlines with limited resources.
- Presentation Skills: Confident in presenting solutions and continuous improvement initiatives to clients.
Experience:
- At least 2 years’ experience managing a portfolio of service contracts.
- Proven accountability for diverse functions in complex environments.
- Relevant degree or qualification, or equivalent work experience.
What We Offer:
- Ongoing Learning and Development Opportunities
- Attractive remuneration
- Rewards and Recognition Program with discounts to your favourite stores
- Friendly and diverse team with inclusivity and care at the heart of everything we do
About Serco:
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.
Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.
Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day. We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
