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Form of workJOB DESCRIPTIONAbout Team Global ExpressTeam Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030.
To learn more about our story, visit www.tgexpress.com.au Why TGEWe care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey.Fun and practical employee perks and discounts
Flexible work, including work from home.Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.About the role
As an Operations Support Officer, you are responsible to cover all aspects of customer service/freight solutions/administration component. You are also responsible to ensure enquiries that cannot be answered during the first call are investigated and resolved quickly and effectively.What you’ll do
Accurately and efficiently record all client information and record all investigations into appropriate computer systems. Day to Day housekeeping of inbound freight with further attention requirements Ensure all customer enquiries are actioned and resolved to company and client satisfaction in a timely manner. Communicate with clients/contact centre regularly through the course of an enquiry via all platforms (salesforce, phone, email)Provide feedback to the Supervisor regarding consistent service failures by sub contactors or staff drivers.
Assist in finding solutions to prevent recurrence of service failures. Support all Admin and FSOL team members in…
Click here to view more detail / apply for Operations Support Officer
