AddressAbout the Opportunity!
- Do you love providing exceptional support to customers by helping to process their orders?
- Are you organised and have great attention to detail?
If this sounds like you, then we have an exciting opportunity. We’re leaders in sustainable heating and hot water solutions and we’re looking for an Order Processing and Customer Service Officer that is exceptional with customers, shows loads of initiative, and is highly organised and detail oriented.
This role is working onsite at our head office in Epping, Melbourne.
Key Responsibilities
- Respond to customers via phone and email, providing regular updates on orders, responding to general enquiries and scheduling of deliveries.
- Liaise with customers ensuring a realistic balance between delivery expectations and production schedule commitments/stock availability.
- Daily processing of sales quotes into sales orders.
- Liaise between departments and with warehouse staff to facilitate order fulfilment and delivery to customers.
- Process daily shipments and assist warehouse team with coordinating deliveries between customer and freight forwarders.
- Ensuring system accurately reflects order updates and up-to-date customer communication.
Skills & Experience
- Must have previous experience in a similar role within a warehouse/manufacturing environment.
- Well-developed interpersonal skills with excellent Customer Service ability (verbal and written).
- Strong organisational and administrative skills.
- Attention to detail and with the ability to prioritise multiple tasks at a time.
- Intermediate to advanced computer skills, including MS Office and experience using an ERP system within a manufacturing environment.
- Must be aligned to Automatic Heating’s 5 core values.
About Automatic Heating
Automatic Heating Global Pty Ltd is the leading provider of sustainable heating and hot water solutions to the commercial market in Australia. With over 90 years' experience, the products we bring to the market in Australia are world-class and sourced from some of the most progressive and technologically advanced manufacturers from around the world. We then enhance these innovative solutions with the skills of our highly trained technical support team.
What we can offer:
- Competitive salary package.
- Training and further development opportunities.
- Peer recognition incentive program.
Our values drive our culture, on which we pride ourselves. These include being
- Champions of sustainability
- Showing initiative
- Providing total customer satisfaction
- Being helpful; and
- Trust being fundamental
If these values and your skills and experience match this role's criteria, we would love to hear from you. When applying for this role, please provide a current CV and a cover letter outlining why you are perfect for this role.
