AddressSight Specialists (www.sightspecialists.com.au) is a growing specialist ophthalmology clinic located in Southport, Gold Coast. We pride ourselves on delivering patient care at the highest level in a manner that is personalised and patient-centred.
We are looking to expand our team and are seeking a Medical Receptionist to work around 4 days a week or 9 days a fortnight (approx 35 hours/week).
The role is permanent part time and paid well above the Award rate. You will also have access to free parking.
The role requires a team-player who enjoys working in a busy and professional team environment. Ideal candidates will have excellent communication skills, a warm nature, and a fundamental emphasis on customer service. Important attributes include the ability to multi-task, use of initiative, and attention to detail.
A minimum of 12 months of medical administrative experience is desired.
The personal skills listed below are a must.
Essential personal skills:
- Excellent phone manner and ability to assist with patient enquiries in a helpful and friendly manner
- Excellent written and verbal communication with good spelling and grammar
- Attention to detail
- Reliable, efficient and ability to multi-task
- A positive and proactive attitude
- The ability to work autonomously and be able to liaise effectively with other team members, health care professionals and hospitals.
- The ability to use initiative and trouble-shoot
- A desire to learn and improve
- A fast learner, as additional training on systems and processes will be provided
- Ability to show empathy and understanding to patients
Main scope of work:
- Answering phones, scheduling appointments and assisting with patient queries
- Processing of patient accounts (handling of cash and EFTPOS transactions)
- Patient liaison (helping patients feel welcome and comfortable)
- Setting up and shutting down of all equipment
- Preparing upcoming clinics including administration of all surgery paperwork
- Willingness to cross train in other areas of the practice
- Assist with everyday tasks
To apply for this opportunity, you must include a cover letter with your CV outlining what you can bring to our team. We will be interviewing ASAP for this position.
Mrs Theresa Andrew, Director, Sight Specialists
www.sightspecialists.com.au
