Partner Manager, Insurance Brokers

SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
Due to significant growth in SafetyCulture's partner program, a newly created opportunity has arisen for a Partner Manager to join our team. The Partnerships team is dedicated to developing revenue-generating relationships that will drive SafetyCulture's continued growth across the APAC region. This presents an exciting opportunity to be a foundational member of the team and contribute to the growth of our partnership program and SC Care.
Reporting to the Director of Partnerships and working closely with the SC Care leadership team, this role will focus on working with broker partners and the SafetyCulture go-to-market team to transform our broker partners into SafetyCulture's most enthusiastic advocates.
What will I be doing?

• Be a product expert, advising broker partners on best practices using SafetyCulture's solutions.
• Collaborate with SC Care to oversee broker partner recruitment, ensuring a positive experience throughout the partner journey.
• Qualify broker partners and develop a deep understanding of their business, articulating how SafetyCulture's products add value.
• Manage end-to-end enablement for broker partners, covering sales, product, commercial, implementation, and process enablement.
• Own the partner portal, create broker-specific onboarding journeys, and collaborate with SC Care Marketing to add relevant assets.
• Work with SC Care Marketing to create self-serve marketing packs and activate partnerships through events and webinars.
• Conduct in-person and online demonstrations of SafetyCulture's solution to broker partners and their customers.
• Support partner activation through account mapping, identifying customer opportunities, and facilitating introductions to relevant GTM team members.
• Manage lead/deal registration processes, ensuring adherence to predefined rules of engagement.
• Assist partners through coupon code process for self-serve opportunities.
• Collaborate with sales leadership to allocate qualified opportunities, orchestrate co-sell activities, and support broker partners and AEs through the sales process
• Collaborate with GTM to identify opportunities for partners to help with existing customers.
• Ensure referred customers receive proper support and provide customer success services if needed for renewal.
• Manage broker partners, serving as the primary point of contact for their queries.
• Conduct group training sessions for GTM team members on effective collaboration with broker partners.
• Attend broker roadshows, events and summits, educating prospective broker partners on SC's solutions and the partner program.

What do I need?

• Bring 3-5 years of customer-facing experience, dedicated to cultivating enduring relationships.
• Demonstrate initiative as a self-starter with creativity and confidence in presenting ideas in undefined environments.
• Be self-motivated with a proactive mindset, showcasing tenacity to surpass goals.
• Exhibit active listening skills, addressing partner pain points with decisive action.
• Demonstrate exceptional resilience, adapting to change and maintaining a positive attitude in high-pressure situations.
• Flourish in a dynamic, fast-paced environment, exhibiting adaptability to change.
• Excel at building relationships and influencing C-level decision-makers.
• Proficient in crafting and delivering compelling presentations and product demonstrations.
• Communicate clearly and effectively, both verbally and in writing, maintaining a vibrant and energetic attitude for achieving goals collaboratively.

Nice to haves

• Showcase deep understanding of SafetyCulture's SaaS solutions, effectively articulating features, benefits, and competitive advantages.
• Proven expertise in managing complex sales processes or co-selling with partners.
• Extensive experience in channel/partnerships roles, focusing on achieving revenue-based outcomes.
• Background in the insurance or broking sector.
• Proficient in commercial and legal negotiations, as well as using data analytics tools to make data-driven decisions.

More Than a Job

• Equity with high growth potential, and a competitive salary
• Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
• Access to professional and personal training and development opportunities
• Hackathons, Workshops, Lunch & Learns
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
• In-house Culinary Crew serving up daily breakfast, lunch and snacks
• Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
• Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
• Quarterly celebrations and team events, including the annual Shiplt global offsite
• On-site gym, table tennis, board games, books library, and pet-friendly offices

We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
You can find out more about life at SafetyCulture via , , and .
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.