Processing Officer

• $42-$45 p/h (depending on experience) + Super
• Start Date: 03/06/24
• Initial Six-Month Contract
• 7 Hours p/d – 35 Hours p/w
• 4 Days in the Office / 1 Day WFH
• Orange Location

NSW Government Agency is looking for an Administration Services Processing Officer who provides centralised landholder client services by maintaining database records of land holding, customer (ratepayer) records and statistical information.

Job Responsibilities:

• Manage records of landowners and occupants in New South Wales using the Financial and Rural Management System (FARMS).
• Issue rate search certificates and initiate animal health certificates for conveyancers and agents.
• Ensure timely and accurate processing of assigned tasks and transactions, meeting agreed-upon service standards.
• Collaborate with task requestors to address any required clarifications or discrepancies in processing.
• Promptly escalate processing issues, such as bottlenecks or backlogs, that affect service delivery.
• Maintain accurate management of both physical and electronic records.
• Perform general clerical duties, including generating timely and precise reports for management.

Skills & Experience:

• Promote integrity by adhering to ethical standards, laws, and organizational policies, speaking out against misconduct, and promptly reporting conflicts of interest.
• Recognise and prioritise customer service by understanding and meeting their needs, ensuring clarity on available services, maintaining communication and feedback loops and exhibiting respect and fairness in interactions, both externally and internally.
• Take ownership of actions, adhere to delegated authority, align with team goals, prioritise safety, escalate issues and comply with record-keeping requirements.
• Demonstrate competence in using technology for the role and adhere to policies governing records, communication, document control and cybersecurity measures.
• Demonstrate resilience, openness and effective management while valuing diversity, communicating clearly, collaborating, influencing, delivering results, planning strategically, problem-solving and applying financial, procurement and project management expertise.

How to Apply:

If interested in this role and feel like you tick the boxes please click ‘APPLY' or forward your resume to ***@charterhouse.com.au.

Please note that due to the high volume of applications, only successful applicants will be contacted.