Product Support Manager - Metro Field Service

Opportunity to join a well-known and successful market leader
Generous salary package + company vehicle + excellent rewards & benefits
Take on this exciting leadership opportunity and become our next Product Support Manager - Metro Field Service.
With close to 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Our Cat Rental business began in Victoria and Tasmania in 2000, and we have developed our business on the back of quality equipment, convenient locations, and a solution-based capability second to none.
ABOUT THE ROLE
Based in Clayton and reporting to the Product Support Operations Manager - Metro Victoria, you will be a motivating leader with extensive experience in a similar role. You will be a strong collaborator who thrives under pressure to always ‘Be the Customer Needs’.
You will be responsible for leading a dedicated and highly experienced group of 60+ individuals, which includes:
Metro Field Service Operations (based out of Clayton and Laverton)
Power Systems Service Operations
Metro Lube Truck Operations
Administration, Service and Support team
Your key responsibilities will include:
Ensuring customer service excellence standards are continually met
Be hands on in driving a positive safety culture
Leading and motivating a large, predominantly remote team to work together in achieving business results
Responsibility for profitability and strategic growth of the department
Maintaining a collaborative working relationship between the Metro Field Service Group and all key departments
ABOUT YOU
You are a true people leader with prior experience in Operations Management, ideally in the heavy machinery industry.
You are calm under pressure, a natural problem solver and you have the ability to communicate and interact on varied levels with all stakeholders. This, along with your sound commercial acumen will drive the departments growth and performance.
You will ideally also have the following skills, experience, and attributes:
Proven experience in a similar leadership role and industry
Ability to develop long term internal and external customer relationships
Solid project, people, administration, and commercial management skills
Sound conflict resolution, problem solving and interpersonal skills
Mechanical understanding / comprehension of Caterpillar products and services (desirable)
Intermediate/Advanced skills in Microsoft office
Why work with us?
You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.
We will provide you with ongoing career and development opportunities, a competitive salary package including annual incentive and company vehicle. You will also have access to various rewards and benefits via The Hub – our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, BCF + more!
If you are up for a new challenge and looking to advance your career this may be the role for you!
Want to know more? Call our Talent Acquisition Team on 03 9566 0700