Program Support Officer

Company description:

Department of Communities and Justice

Job description:

Program Support Officer (Compliance Program)

Location - Parramatta

Employment type - Ongoing

Salary Range $79,032 - $86,539 + Superannuation

Your role

Do you have a passion for construction, maintenance and the building industry and would like to help make a positive difference in our NSW social housing maintenance?

Homes NSW is an Agency of the Department of Communities and Justice (DCJ). Our vision is for NSW to be a place where everyone has access to safe and secure housing, and where experiences of homelessness are rare, brief, and non-recurring.

We lead work to deliver more quality social housing to our 262,000 tenants across NSW, empowering our tenants to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing disadvantage.

We strive for excellence in service delivery and most importantly, Homes NSW puts people at the heart - including our staff. Working for us means you are joining a team where your expertise and skills will be valued.

The Compliance Program team oversees the delivery of Property Assessment Survey/ Detail Property Assessment Survey (PAS/DPAS), Fire Safety and Change of Use programs across the state, alongside other compliance and quality assurance initiatives for Fire Safety, Change of Use, PAS/DPAS via IT systems and quality assurance.

The Program Support Officer for Compliance programs is responsible for supporting as required in the delivery of compliance-related projects and programs. This will require responding to ad hoc requests to ensure timely delivery of program initiatives, as well as quality outcomes that fall within budget. To achieve this, the role will leverage IT systems for planning, monitoring progress, and reporting to stakeholders. This role may require travel across the state, including overnight stays where necessary.

What you'll do

As a Program Support Officer for Compliance programs, you will play a pivotal role in contributing to the implementation and coordination of compliance related work, doing so in a manner that delivers effective business unit outcomes and meets client service delivery needs.

You will be responsible for assisting with the research and analysis to support the preparation of project reports and documentation. This work will support Manager(s) in completing a range of matters related to building and maintenance compliance, such as delivering project progress information, reports, commentary and solutions. You will also undertake operational responsibilities that ensure clear communication of project progress to key stakeholders.

Providing project information, support, and identification of issues will be needed to assist the compliance team in ensuring client satisfaction and timely delivery of projects. Additionally, you will provide operational advice to assist with tender management in compliance with procurement policies and guidelines to support program delivery.

Furthermore, you will help administer contracts to ensure fulfillment of contractual obligations and monitor project performance, implementing risk mitigation strategies in consultation with senior managers.

Additionally, you will provide operational assistance to resolve complaints, conduct investigations, identify root causes, propose corrective actions, and draft formal responses to complaints, including ministerial, in a timely and effective manner to ensure client satisfaction.

What we're looking for

• Compliance experience.
• Demonstrated commitment to achieving results and a commitment to quality outcomes.
• Demonstrated understanding of technology relevant to the work unit.
• Project, financial and stakeholder management experience.
• Qualifications in Engineering, Architectural, Building, Surveying, Project/Business management or related construction discipline.
• Current Driver's License

Please click here download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

1. Please outline your two strongest qualities in undertaking the Program Support Officer role. Could you demonstrate those strengths by a reference to an example when you used them to achieve a compliance outcome?
2. Can you describe a complex project you were a part of from inception to completion, highlighting how your operational efforts delivered desired outcomes, managed risks, and ensured compliance with policies and contractual obligations?

Applications close 30 April 2024 11:59pm AEST.

Got a question?

If you've got a question about this role please contact Sazeda Akhtar at

*************@homes.nsw.gov.au

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Recruitment via email at ***************@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.