Psychology Clinic - Clinical Support Services Team Member

Access Psych offers qualified face-to-face and telehealth mental health Support Services to address a wide range of mental health issues and concerns. As part of the MedHealth group – a purpose-built collection of 22 industry leading health, medical and employment brands – and with more than 80 mental health clinicians, we deliver mental health support to meet the unique needs of individual clients and corporate customers Australia-wide. Work in your local community, with work from home options available.

Our vision is to support people to live their best life by connecting people with the mental health support they need, when they need it.

• Supporting our national team of mental health cinicians to provide exceptional mental health support to individuals and businesses across Australia.
• Meeting and greeting clients who attend the practice.
• Answering and making phone calls in a prompt and courteous manner to book and reschedule appointments and maintain waiting lists
• Referral entry and allocation of service packs.
• Maintaining client details and appointments in the company’s practice management system (PowerDiary)
• Collecting and managing client payments, processing Medicare rebates and processing invoices for third party payments
• Managing medical and business correspondence
• Actioning clinician requests promptly
• Completing record keeping tasks for the clinic
• Other duties consistent with the position where required and/or requested by management.
• Full-time position with set hours for reception coverage

The Benefits

When you join Access Psych, you join one of Australia’s most reputable mental health service providers. We offer exciting career development pathways, and a competitive remuneration package.

We have a “promote from within” culture and secondment opportunities to keep life interesting and challenging. What’s more, Access Psych is a growing brand, so opportunities will come the way of talented performers. If social events and out-of-work activities are important, we have plenty to keep you motivated and connected.

Leadership positions and career progression are also available at Access Psych and within our parent company, MedHealth.

We are looking for a well presented, confident and friendly individual, with an exceptional telephone manner and positive approach to work. This is a perfect role for someone looking to secure a long-term administration role within a growing organisation.

You will also have: 

• Excellent interpersonal and communication skills and the ability to maintain a pleasant and friendly working manner
• A strong team player to support a growing team of clinicians as well as the Access Psych management team.
• Ability to work independently, efficiently, and effectively with a high degree of attention to detail
• Excellent time management and problem-solving skills.
• Strong computer skills - familiarity with medical or health related practice management systems, Outlook, Office and an understanding of Medicare is preferred.
• Self-motivated with ability to maintain a positive can-do attitude
• Ability to treat all sensitive information with professionalism and confidentially
• Demonstrated initiative and openness to learn

• This role can be completed remotely, however it is our preference to have this role based in our Newcastle clinic (Access Psych Head Office).
• Be a part of a fun and innovative team with the opportunity to grow and develop your skills alongside a passionate and innovative management team and a team of very hardworking and dedicated clinicians.

Access Psych's future is exciting

Our plans include further geographic expansion and a range of exciting new service offerings. This will mean a continuation of our steady growth and will present our team with new challenges and career opportunities both locally and interstate.

Our values are always at the heart of the work we do every day:

• We build authentic relationships with clients that foster trust and confidence.
• We understand the challenges our clients face and approach them with compassion and understanding.
• Our team of expert psychologists are dependable and can be trusted to work toward the best interests of the client.
• We work with purpose, determined to find solutions that work for our clients, resolving their issues and concerns.

To have a confidential discussion about the role please contact our Talent Acquisition Advisor - Tammy via 0428 575 *** or via LinkedIn https://www.linkedin.com/in/tammy-t-b4b987143/.

At Access Psych, sameness is a myth.

Access Psych acknowledges First Nations Australians as the Traditional Owners and Custodians of the land and sea upon which we work. We recognise their living cultural and natural landscapes and pay our respects to Elders past, present and emerging.

We strive to maintain a workplace that fosters acceptance and respect for diversity. A workplace free of intolerance, discrimination, harassment and violence in any form. We recognise that sameness is a myth and seek to achieve equality throughout our business. #AccessPsych.

You are welcome here.

Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.