Quality Assurance Officer

About Trilogy Care:

Trilogy Care is Australia’s fastest-growing approved provider of the Federal Government’s Home Care Package (HCP) program. Our innovative self-management model delivers greater choice, transparency, and value to our consumers, ensuring they spend less on management fees and more on long-term care and services.

We are a vibrant, enthusiastic, and dynamic organisation, dedicated to supporting older Australians to remain in their own homes. We believe that our business isn't just about numbers; it's about making a meaningful impact on the lives of our consumers and their families.

At Trilogy Care, we take immense pride in creating an empowering and fulfilling workplace for our dedicated employees. We believe that our team is the cornerstone of our success and as such, we are committed to providing a supportive and rewarding environment.

About the Role:

As a Quality Assurance Officer at Trilogy Care, you'll embark on a dynamic journey where your key focus will be conducting regular Quality Assurance reviews on our valued partnered organisations. Your efforts will play a vital role in maintaining the high service standards we're proud of at Trilogy Care while ensuring a seamless alignment with the broader Aged Care Quality and Safety Commission Standards.

Job Description:

• Conducting engaging and interactive periodic quality reviews over Microsoft Teams to assess our partnered providers' adherence to quality standards.
• Bringing a personal touch to communication by liaising with partners via phone and email to schedule and coordinate quality review meetings, ensuring a smooth process for all involved parties.
• Infusing creativity into administrative tasks related to the audit processes, streamlining each step to maximise efficiency and effectiveness.
• Breathing life into data management by meticulously maintaining and updating our CRM database with details and outcomes from each quality review.
• Collaborating closely with partnered suppliers, Trilogy Care’s compliance and partnership operations team, to identify areas for improvement and elevate standards when needed, fostering a culture of continuous improvement.
• Empowering partnered organisations with the necessary information to seamlessly align with Trilogy Care's compliance program.

Skills and Qualifications:

• Prior experience in managing relationships in a customer relationship management (CRM) system. Knowledge of Zoho Suite (highly desirable)
• Studies within a business or related field (highly desirable)
• Knowledge and experience within the Aged Care, health or NDIS industry (highly desirable)
• Excellent communication skills, with the ability to engage and interact effectively with partners and internal stakeholders.
• Strong organisational skills, with a keen eye for detail and the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Teams, CRM software, and other relevant tools.
• Analytical mindset with the ability to interpret data and identify trends.
• Strong problem-solving skills and the ability to adapt to changing circumstances.
• Commitment to upholding ethical standards and promoting a culture of compliance and integrity.
• Passionate about ensuring quality standards and driving continuous improvement in care services.

Salary and Benefits:

• We reward your impact, and support your wellbeing, through a competitive compensation package and flexibility programs that will help you thrive in work and life.
• Join a purpose-driven organisation making a positive impact
• Enjoy a vibrant team culture and active social calendar
• Supportive management and opportunities for career progression
• Brand new Bowen Hills office, close to multiple transport options, cafes, restaurants and supermarkets.

Mandatory Requirements:

• Current federal police clearance (not more than 12 months old) and international police check if you have lived overseas in the last 10 years
• Evidence of Australian work rights (passport, birth certificate, etc).

Unlock your Potential with Trilogy Care:

We believe that challenges are better solved together! You'll be a part of an amazing team, encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous improvement will help unlock your potential and take your career to the next level.

Avoid the confidence gap! You do not have to match all the listed requirements to apply. We'd love to hear from you.