AddressGrow with us
About this opportunity:
In our quest to empower our delivery workforce and promote efficiency, Ericsson is seeking an individual to join us in the role of Quality Manager. This position will entail developing and implementing delivery models, frameworks, and methodologies within the Service Delivery department, with a goal of creating an environment conducive to global efficiency and profitable growth.
What you will do:
- Manage and support the Service Delivery team, fostering a conducive work environment.
- Develop and implement new business strategies as well as identify growth opportunities through add-on-sales.
- Conduct performance management, ensuring the adequacy of our quality management framework and monitoring key data trends.
- Oversee competence management by enabling competence build-up through career paths, training, education, and certification.
- Strictly adhere to compliance guidelines including group directives, legal and financial directives, frameworks, processes, tools, data security, and privacy, as well as global and local environmental and occupational health and safety regulations (E+OHS).
The skills you bring:
- Change and Improvement Management.
- Audit and Assessment.
- Risk management.
- Process Management.
- Negotiation.
- Performance Management DGS.
- Management of Service Delvery Framework.
- Knowledge Sharing and Collaboration Skills.
- Data Analytics.
- Financial Acumen.
- Machine Learning Concepts.
- Skills and Skills taxonomy management.
- Artificial Intelligence Concepts.
- Ericsson Portfolio.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to .
We are proud to announce at Ericsson Australia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
Ericsson Australia Employee Benefits
- Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing.
- Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.
- Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements**
- Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.
- Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.
- Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition.
Primary country and city: Australia (AU) || Melbourne
Job details: Service Delivery Management
