Receptionist

"Transforming self-belief and physical capacity with unrivalled care"

The role of Receptionist is about supporting our operations team to deliver unrivalled care to our clients. You are often the first and last impression of Vector Health on our clients. A warm, open and approachable personality and sincere customer service delivery are a must for this role.

The job role encompasses a range of duties that are listed below. You will work in an experienced team to deliver outstanding support services to clients and our team members. Duties could encompass the following:

Following closing procedures of facility

Basic reconciliation of daily takings (eftpos and cash)

Some light cleaning

Stocktaking

Greeting Clients as they enter facility

Booking appointments

Entering in new referrals and new clients into a database

Attention to detail following set processes

Maintaining client confidentiality

Written communication through email and entering information into work databases.

Assisting with managing calendars of allied health and fitness professionals

Taking customer payments via HiCaps, Eftpos and Cash.

Invoicing and Receipting customers

Participating in work meetings as directed

Copying, Scanning, Faxing as required

Qualifications required

Drivers’ Licence – Open C Class

Blue Card (working with children)

Qualifications preferred

Certificate II or III Business Operations

Completed Grade 12 with minimum pass English and Maths

Key Skills Required

Interpersonal communication

Verbal – able to articulate yourself well to clients and co-workers

Verbal – conflict resolution skills or ability to acquire through training

Must love working with people

Outward positive attitude

Written – Able to write professional emails, take and pass on messages that convey accurate information to receiver.

Use of Technology

Used and proficient with Microsoft Suite

Used or ability to acquire knowledge for customer database systems

Phone

HiCaps knowledge or ability to acquire knowledge

Eftpos use

Fax, scanner and Photocopier

Organisational Competence

Takes initiative in solving problems

Can demonstrate how to structure a work day, week and month

Can follow set procedures

Can cope with changes to set plans or structured work systems

Attention to detail

Ability to multi-task

Customer Service

Cash Handling Experience

Friendly, enjoy working with people

Desire to help people

Keeping personal information of clients private (Confidentiality and privacy). An understanding of the importance and ability to demonstrate this everyday.

Other Relevant Information

Criminal History Check required prior to employment

Blue Card must be current at time of commencing employment. Your Blue Card must be kept current during times of employment. If your blue card lapses during your employment, you cannot work until such time as it is renewed and evidence provided to Vector Health & Performance.