AddressGreenbank Services Club has an exciting opportunity for motivated, committed and energetic staff to join our team!
About us ...
As a leading entertainment venue in SEQ, Greenbank Services Club encompasses a 300 machine gaming floor, two dining outlets, multiple function rooms & bars and a fully supervised Kids Club Room. Partnered with 5 star customer service, our members and guests will receive a customised experience upon each and every visit.
About the Role …
As a part of the Reception & Marketing team, you will be responsible for:
- Maintaining and developing relationships with members
- Ensuring compliance with liquor & gaming regulations
- Maximising the patron satisfaction levels by driving service standards
- Answering phone calls and directing them to correct contact or answering enquiries
- Sale of liquor through the on-premise bottle shop
- Hosting and conducting internal club promotions
- Microphone announcements
- Answering all enquiries from members
Your role will be to enhance customer service, achieve individual and team KPIs, meet financial targets and coach and motivate your team.
A front of house, hands-on role, you will bring proven experience of floor operations including cash handling, a decisive personality and the ability to communicate with a diverse membership demographic. An eye for detail and a clear understanding of compliance and necessary legislation is imperative.
About you …
As someone with previous experience in the hospitality or a customer related industry, you will possess a passion for delivering excellent customer service. You will have a willingness to build long-term relationships with customers and will have impeccable grooming, presentation and communication skills.
As a member of our team, you will have the skillset to work both independently and in a team environment. You will also need to have a flexible approach to shift work, 7 days per week, including public holidays.
To be successful in this role you would need to possess the following:
Essential skills & competencies:
- Have an extensive knowledge of club activities
- Knowledge of aspects of compliance with relevant legislation
- Proven ability to deal with a diverse demographic
- Ability to improve communications and form strong customer relations
- Effective time management and organisational skills
- Immaculate personal presentation and service
Requirements and Qualifications:
- Responsible Service of Alcohol certificate
- Responsible Service of Gaming certificate
- Comply with the current vaccine mandate as directed by Queensland Health
- Experience in conflict resolution and employee engagement
- Working rights in Australia
If you are ready to take on a new challenge, are passionate about customer service and recognise the tremendous opportunity that this role offers, we want to hear from you!
Simply complete the application process by clicking the Apply Now button and we’ll be in touch.
APPLY NOW!!
No recruitment agencies please
