AddressWe are seeking a highly motivated and organised Receptionist to join our team. The ideal candidate will have exceptional interpersonal skills, a positive attitude, and the ability to handle a multifaceted role across multiple digital and traditional platforms. Excellent verbal and written communication skills, a high level of organizational proficiency, and the ability to multitask under pressure are essential.
As a Receptionist, you will be the first point of contact for our patients, managing phone calls, emails, and other communication systems. You will play a crucial role in ensuring a smooth flow of operations by greeting patients, scheduling appointments, updating medical records, and processing payments. You must be able to work independently while also contributing to a team environment. Prior experience in an orthodontic, dental, or other healthcare setting is highly desirable.
This person will be comfortable working with a high degree of attention to detail and discretion in a clinical setting.
- No Late Nights
- No Weekends
- Full Time 38 hrs/week
- Immediate Start
Responsibilities:
- Patient Interaction: Greet patients in a friendly manner, answer questions, and address concerns.
- Communication Management: Handle phone systems, text messaging center, emails, and remote patient communication systems.
- Appointment Management: Schedule and reschedule appointments, maintain the appointment schedule, and coordinate with other team members to ensure efficient operations.
- Record Keeping: Update patients' medical histories and details, enter patient x-rays, and prepare and send letters.
- Administrative Tasks: Scan and file documents, process payments and contracts, and perform banking tasks, including preparation, balancing, and daily takings.
- Reporting: Review reports and meet monthly targets as set by management.
- Customer Service: Triage and manage patient queries both in-person and remotely to ensure a high level of customer satisfaction.
- Office Maintenance: Ensure the front office area is clean and organized, including cleaning, setup, and shutdown.
- Social Media Management: Check and manage social media platforms, including responding to reviews and messages.
- Dental Assisting - some chair side, sterilisation or dental assisting will be required from time to time
Requirements:
- Excellent verbal and written communication skills
- Strong organisational skills with the ability to multitask
- Ability to work under pressure and meet deadlines
- Ability to work autonomously while also contributing to a team
- Proficiency with digital communication platforms and traditional office tools
- Previous experience in an orthodontic, dental, or other healthcare setting is highly desirable
If you have a can-do attitude, enjoy working with people, and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity. Join our team and be a key player in providing exceptional service to our patients by submitting your resume and cover letter by COB Friday 31st May 2024.
