AddressReceptionist/Administration Officer
Full Time (5 days - Monday to Friday)
Strategic Psychology is a growing practice located in the heart of Canberra City specialising in counselling for all ages. We have a modern and large practice with 27 rooms and are looking to expand our administration team. Setting the standard in Canberra, Strategic Psychology strives to exceed client expectations and create a new benchmark of psychological care.
We are looking for a mature individual to join our outstanding Support Staff Team.
The Receptionist/Admin Assistant position plays a crucial role and is the first point of contact for our clients. As such, we are looking for someone who is exceptionally well-presented, enthusiastic, thrives on providing a high level of customer service, able to multi-task, and has experience in coordinating all administrative needs. This is a diverse role that requires a proactive, organised, enthusiastic and positive person.
Administration tasks
- Greeting, welcoming and supporting our clients when they arrive for their appointment.
- Undertaking office administration and reception duties to support psychologists including; managing incoming phone calls, calendar management, booking appointments, scheduling meetings and events.
- Invoicing and reconciling accounts.
- Providing Medicare rebates.
- Maintaining stationery supplies and general office tidiness.
- Providing feedback to management to improve our practice standards and procedures.
Essential Criteria
- High level of attention to detail.
- Excellent customer service skills.
- Medical/Health administration experience preferred
- High level of organisational skills and the ability to work on several tasks simultaneously.
- You should be able to deal with urgent matters in a timely manner.
- A client-focused approach and a high regard for client confidentiality.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Advanced skills in using web-based programs.
- Ability and willingness to learn new software programs as required.
- Ability to adjust to changing working conditions such as workload, tasks, policy and procedures.
Selection Criteria
All prospective candidates are required to address the following selection criteria questions as part of their application process:
- What do you think is the most important part of a Receptionist / Administration Officer role?
- Please provide an example of a time you have had a challenging customer service situation and how you handled the situation.
- Please explain the relevant experience you hold for this role.
This is a pivotal role in our organisation, so if you know you're the best at what you do, we'd like to hear from you.
Please forward your CV and a cover letter addressing your relevant experience by 5:00 pm, 10 May 2024 to Katarina at: ********@strategicpsychology.com.au
Please note, only shortlisted candidates will be contacted.
