Relationship Manager

Are you a natural at building strong client relationships? Do you strive to go above and beyond in delivering exceptional performance and service?

If so, we may have an exciting opportunity for you to join One Playground! A company that is revolutionising the gym experience and environment for both staff and members.

About Us

At One Playground, we are committed to creating the best gyms, not the most gyms. Our mission is to defy expectations by offering award-winning designs, fostering connected communities, providing a wide range of classes, and employing exceptional individuals who are passionate about what they do.

We are proud to be consistently recognised as one of Australia's top places to work. We have received accolades such as being rated as one of the Top 50 Places to Work in Australia, winners of the 2019 & 2020 Employer of Choice Award, and being recognised as one of the Best Places to Work in 2021 by AFR, and now Boutique of the Year 2022 & 2023.

We prioritise finding, educating, and developing great humans who align with our values and mission to inspire change.

At One Playground, we value personality and cultural fit over qualifications and experience. We invest in our team’s growth and development, offering over 200 hours per year of free in-house education and access to expert industry mentors. We believe in recognising and rewarding our staff for the incredible work they do, contributing to our unique and thriving company culture.

The Role

We are seeking an exceptional individual to join our team as a Relationship Manager. In this role, you will be responsible for maintaining and elevating our sales performance standards to drive the growth of our clubs.

About You

Minimum 5 years of experience in Customer Service, Sales, or Marketing.

Knowledge of the gym environment.

Fitness industry experience is a bonus, but not required.

Proven track record of achievements and success in previous roles.

Roles & Responsibilities:

1. Club Performance

Enhance the overall performance of the Sales Team each business quarter.

Implement effective procedures and processes to optimise company performance.

Achieve monthly targets for new sales, upselling, and cross-selling.

Provide effective leadership to staff, contributing to improved overall business performance.

2. Member Experience & Integration

Improve customer feedback and retention rates each business quarter.

Go the extra mile to enhance the member experience.

Facilitate the integration of new members and upsell them into personal training and group training programs.

Ensure that every member interaction results in a positive experience.

3. Direct Marketing

Collaborate with the Marketing Team and Regional Manager in areas such as email communication, collateral/asset creation, and brainstorming sessions.

Create impactful direct marketing communications, including SMS and email campaigns.

Proactively establish and manage corporate business partnerships and agreements.

Design and execute lead activations to drive leads.

If you believe in your greatness as a human and team player, and are passionate about our mission, we would love to hear from you.

You can also take a tour on our website here: https://oneplayground.com.au/careers/