Address
Form of workWant to join a world-leader in providing digital educational resources? A business that is committed to enhancing and providing a seamless experience for its customers? Look no further than Campion Education.
Who we are?
Campion Education is a visionary and forward-thinking company who believes in providing exceptional customer relationships in a digital age. We believe in fostering and paving the way for the future through the power of education and learning. We aim to achieve this by bringing on the most talented and dedicated professionals who truly care about partnering with our customers to enhance learning and growth. Drawing on decades of experience, Campion Education supplies nearly 3,000 schools and 800,000 students making us the leading educational provider in Australia of textbooks, stationery and eLearning resources.
Who are we looking for?
This full-time position is located in Malaga WA and we are seeking a dedicated individual with a strong customer-centric approach.
As the Resource List Coordinator, you will play a pivotal role in daily communication with multiple schools and supporting Sales Account Managers to ensure an outstanding customer experience, particularly during the back-to-school season by developing school Resource Lists.
Additionally, in your capacity as Administration Support, you will oversee and aid customer service representatives in their responsibilities, including addressing customer inquiries and resolving issues or complaints. This role entails supervising a small team of temporary staff members to provide exceptional customer service and sales assistance.
What skills do I need to succeed in the role?
- Focused on customer satisfaction with a problem-solving mindset and strong motivation
- Demonstrates exceptional time management skills and the ability to coordinate teams and tasks
- Experience in leading a small team, ensuring they comply to company guidelines
- Self-driven and capable of independent work, yet fosters teamwork and collaboration
- Exhibits strong interpersonal abilities and professional maturity
- Has a keen eye for detail at a high level
- Shows eagerness to learn, adaptability, and commitment to ongoing improvement
- Possesses advanced proficiency in the Microsoft Office Suite
What does the role entail?
- Ensuring schools receive exemplary customer service
- Maintaining regular communication with schools to ensure accurate and updated information
- Thoroughly prepare and manage school Resource Lists
- Collaborating closely with Account Managers to meet deadlines and fulfill school needs
- Developing strong working relationships with both internal and external stakeholders
Think you’ve got these attributes and more?
We would love to hear from you. We look past your Resume and more at who you are as a person exhibiting the qualities listed above. Click “Apply” now to start your new career.
