Retail Energy Operations Specialist

We’re looking for dependable, self-motivated individuals who:

• Have an eye for detail;
• Are you experience in the energy industry; and
• Want to work in an environment where their efforts are appreciated, and they are valued as individuals.

 If this is you, then come join our team at Energy Global Company (EGC)!

 We’re growing our operations team to support a range of services being offered to meet the needs of our clients.  EGC provides a range of back-office services and support capabilities to a growing number of energy market participants.

 Applications close on  22 March 2024.

About Us

Energy Global Company (EGC) is an energy consulting and services organisation with a focus on empowering innovative and visionary companies to unlock their potential in energy markets. Established in March 2017, we’ve been building and providing consulting services to Retail Energy businesses across the globe.

 We’re a team of energy experts that work not just on but in our clients’ businesses. We bring together decades of global industry and market experience to help organisations start, grow and expand with confidence. We work with our clients to unlock new opportunities while avoiding the typical pitfalls and roadblocks that we’ve already faced and navigated through in the past.

 From business strategy, modelling and tech builds, to procurement strategies and marketing plans, licencing, regulatory and compliance support, we have the people and ideas to get our client’s up and running, and ahead of the game. Unique in the market, EGC provides both a specialised end-to-end service for start-ups as well as tailored services for existing retail and expanding energy companies.

About the Role

As a Retail Operations Analyst you will support our Retail Energy clients with end to end processes of their network bill reconciliation, Market operations, metering activities and customer bills runs within market B2B timeframes and our contractual obligations.

• Our successful candidate will work within the team delivering Revenue Assurance as Service for our clients.
• Following a short initial training period our team predominately works from home, though sometimes you may be required to work on site at a clients’ premises.
• This role location is flexible.
• This is a full-time role.
• To succeed in this role, you will need to be diligent and self-motivated with the ability to work independently.

Key accountabilities

• Managing and supporting day to day Metering and Network Reconciliations 
• Responsible for completion of daily reconciliations and investigation of reconciliation errors
• Handling client enquiries via email and phone.
• Building and maintaining a rapport and strong relationships with clients and third parties.
• Providing any data or reporting for clients.
• Report to Management on findings and make recommendations on improvements.
• Weekly analysis of customer accounts and providing updates to senior management
• Contributing to the ongoing development and sophistication of operations and billings processes/systems
• Ensuring that the timeliness and quality of our Retail Operations services are met
• Retail market operations activities B2B interactions (Change requests. Service orders and Meter data), metering installations, Meter data and Billing activities etc

Your Skills and Experience

Having the right business cultural fit and passion are just as important to us as demonstrated skills. We want people who want to grow, expand and share their skills and knowledge.

We are therefore looking for individuals who have a range of experiences and skill sets obtain from working within different participants. E.g. Energy Brokers, Energy Retailer, Distributor to a Metering provider.

 At the core, you’ll need to be highly organised and responsive to customer needs, an excellent communicator with an eye for detail. Knowledge of the energy industry is required. 

Your key attributes include:

• Strong problem solving, analytical skills and attention to detail
• Excellent written and verbal communication abilities
• Strong customer focus to ensure you always have our clients’ needs front of mind 
• Ability to think laterally (“outside of the box”) as well as logically
• A can-do attitude who enjoys a challenge 
• Ability to work under pressure and meet tight timeframes 

Your education and work experience include:

• Previous experience in electricity retailing will be highly regarded.
• Good understanding in electricity retail operations and market processes will be highly regarded
• Demonstrable experience with Microsoft Office suite at an intermediate level, in particular Microsoft Excel
• Strong organisational skills
• Ability to manage priorities and confident with communicating roadblocks

Our way of working

We are a small, highly skilled, passionate and dedicated team who value a healthy life-work balance and pride ourselves on delivering quality client outcomes.

Our team primarily works from home and we all have flexible work hour. We have a mix of full-time and part-time employees and are open to different working arrangements. 

We are currently located in Greater Sydney, Melbourne, Gold Coast and Brisbane. We sometimes work onsite with clients. Some travel may be required.