AddressPosition Overview:
The Rostering Coordinator is responsible for the efficient and effective scheduling of support workers to deliver daily living supports and services to our clients. This role involves managing rosters, handling shift changes and cancellations, and providing training and support to staff. The coordinator will ensure that our clients receive consistent and high-quality care while optimizing the use of our workforce.
Key Responsibilities:
- Roster Management:
- Create and maintain rosters for support workers, ensuring all shifts are filled and align with client care plans.
- Adjust rosters in response to changes such as cancellations, time changes, and staff availability.
- Ensure rosters are efficient and minimize travel time for support workers.
- Staff Coordination and Support:
- Provide ongoing support and guidance to support workers.
- Train support workers on manual handling, dementia care, personal care, cultural awareness, using apps, timesheet reporting, and incident management.
- Address any issues or concerns raised by support workers and clients promptly.
- Client Interaction:
- Communicate with clients to understand their needs and preferences.
- Respond to client inquiries and feedback regarding scheduling and services.
- Ensure client satisfaction by maintaining high standards of service delivery.
- Training and Development:
- Organize and facilitate training sessions for new and existing support workers.
- Ensure all staff are up-to-date with mandatory training and certifications.
- Promote a culture of continuous learning and professional development.
- Operational Efficiency:
- Utilize scheduling software and tools to manage rosters and track staff availability.
- Identify and implement improvements to the rostering process to enhance efficiency.
- Collaborate with the Operations Manager and other team members to streamline operations.
- Compliance and Reporting:
- Ensure compliance with all relevant regulations and organizational policies.
- Maintain accurate records of rosters, training, and staff qualifications.
- Prepare and submit reports on rostering activities and outcomes.
Ideal Candidate:
- Previous experience in rostering/scheduling within the aged care or NDIS sector.
- Previous experience as a support worker will be highly regarded.
- Experience working with older people.
- Strong organisational and time-management skills.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks and work under pressure.
- Knowledge of manual handling, dementia care, personal care, cultural awareness, and incident management.
- Understanding of the aged care and NDIS service delivery standards and regulations.
Key Competencies:
- Attention to detail
- Problem-solving skills
- Adaptability and flexibility
- Leadership and team management
- Customer-focused mindset
