Rostering Coordinator

About the Organisation:

Utopia Care is a proud South Australian registered NDIS service provider with extensive experience in the health and social care field. We provide our participants the utmost professional care that suits their needs, individual preferences and aspirations. At Utopia Care we strongly believe - “It’s your life and your care, so it must be your way. It starts with you!”

About the role:

The purpose of this role is to ensure that all rostering requests are completed accurately and in a timely manner to reflect participant requests whilst ensuring hours worked by support workers are within the scope of industrial relations obligations.

Key Responsibilities:

• Serve as the primary point of contact for all rostering enquiries and duties.
• Coordinate all rostering requests ensuring they are completed accurately and in a timely manner to reflect participant requests, within scope of role.
• Update and maintain roster changes log on Visual Care (our rostering system) to ensure accuracy of roster changes.
• Manage and prioritise workload in constantly changing high volume environment to meet participant requests and business needs.
• Monitor hours worked by support workers to ensure they are working within the scope of industrial relations obligations.
• Refer newly requested, ongoing changes, and other out of scope enquiries to Client Services Coordinator.
• Demonstrates friendly, caring and genuine support for the participants and support workers.
• Prioritise participant needs, and preferences in service delivery.
• Participation in our Afterhours phone support system

The above list is not exhaustive, and the role may change to meet the overall objectives of the Organisation.

What are we looking for?

• Knowledge of the disability service industry
• Experience as a Rostering Coordinator
• Experience in using electronic rostering systems within disability sector.(Experience with Visual Care is desirable, but not essential)
• Demonstrated experience working in a fast-paced rostering, administration and data entry role utilising rostering computing systems and customer information databases.
• Demonstrated ability to effectively manage competing priorities to deliver outcomes to a high standard within agreed timeframes.
• Highly developed interpersonal skills, with a proven ability to communicate with a diverse range of people and maintain a high level of customer service.
• Must have a Valid DHS Working with Children Check and NDIS Worker Screening Check with minimum of 6 months validity.
• Must hold a current Australian Drivers License.
• Ability to work effectively in an autonomous role.
• Problem solving and time management skills.
• Professional approach.
• Ability to work under pressure.
• Ability to prioritise workload
• Excellent attention to detail.

Why Join Our Team?
🤝 Meaningful Work: By becoming a Rostering Coordinator with us, you will play a pivotal role in enhancing the lives of individuals with disabilities. Your contributions will make a lasting difference and bring joy, fulfillment, and dignity to those we support.
💡 Professional Growth: We believe in investing in our team members' development. You will have access to ongoing training, workshops, and resources to expand your knowledge and skills in disability support. We encourage and support career progression within our organisation.
🌈 Inclusive and Supportive Environment: Our team is a diverse and inclusive community, fostering a culture of respect, empathy, and collaboration. You will work alongside like-minded professionals who share your passion for creating positive change and advocating for individuals with disabilities.
🙌 Participant-Centered Approach: We prioritise individualised care, tailoring our support services to meet the unique needs and goals of each participant. As a Rostering Coordinator, you will have the opportunity to provide person-centered support that empowers and inspires.

What next?

If you possess excellent communication skills, empathy, patience, a genuine commitment to making a difference and meet the above criteria, we would love to hear from you. To apply, please submit your resume, along with a cover letter highlighting your suitability to this role. Let's work together to create a world that celebrates the abilities and potential of every individual.

Utopia Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building a diverse and inclusive team and encourage applicants from all backgrounds to apply.

Please note that only shortlisted candidates will be contacted for an interview.