Sales Representative

Durable Concrete Coatings is an established, Australian-owned company that specialises in concrete coating products and epoxy supplies. We pride ourselves in our superior-quality products and exceptional customer service. We have an experienced, highly-skilled and dynamic team working in a fast-paced and diverse warehouse environment. We highly value a positive work culture and commit ourselves to excellent consumer support.

This is a full-time role, based in the Melbourne store, Monday to Friday. This role focuses on assisting in day-to-day operations within a successful, expanding family business and working with industrial goods and services in day-to-day operations and multiple facets of warehouse operations simultaneously. 

Full-time

Salary: $70,000 - $85,000 plus superannuation

Objectives of this role

·         General Sales Representative duties such as providing front-desk coverage by managing a busy, multi-line phone system, greeting customers as they enter the office, managing incoming/outgoing mail and shipments, and maintaining an organized, clean office environment.

·         Providing technical support to customers and assistance to management

·         Ensuring optimal use of office equipment, supplies, and inventories through preventive maintenance.

·         Assessing customers' needs, recommending, and explaining goods and services to them while assisting with customer accounts.

·         Maintain workflow by analysing and refining standard operating procedures, such as scheduling, communications, and office layout.

·         Establishing and acting on selling opportunities by visiting regular and prospective client businesses.

·         Coordinating internal and external resources to expedite workflow.

·         Managing incoming and outgoing messages and inquiries across all communication platforms.

·         Create system specifications, drafting and proofreading documents.

·         Coordinating the provision of services, arranging delivery of goods, and overseeing the installation of equipment.

·         Review and prepare workflows, space allocations, equipment layouts, and action plans that meet company standards for productivity, quality, and customer service.

·         Following up with clients to ensure satisfaction with goods and services purchased, resolving any arising problems, and preparing sales reports to maintain the primary goal of customer satisfaction.

·         Maintaining and submitting records of business expenses incurred, preparing sales reports, and reporting to sales management on sales made and the marketability of goods and services.

·         Organise delivery of goods, oversee daily operations while controlling and managing inventory and logistics.

·         Maintain a safe, healthy and positive work environment by establishing and enforcing standards and procedures and by complying with legal regulations. 

Position duties involve:

·         Handling the receipt and dispatch of goods, including the loading and unloading of shipping containers.

·         Reconciling incoming and outgoing stock by cross-checking with requisitions and updating inventory and stock location records in the POS system.

·         Inspecting incoming and outgoing stock to ensure accurate fulfillment.

·         Creating samples and swatches for display and distribution.

·         Establishing and managing continuous processes for receiving, handling, and storing goods.

·         Providing advice to customers in-store, over the phone, and on-site regarding DCC industrial products and accessories.

·         Delivering customer service to clients in-store, over the phone, and on-site as needed.

·         Preparing trade and retail orders in a timely and accurate manner.

·         Cultivating and maintaining strong relationships with existing trade customers through regular engagement and with new customers through research, site visits, outbound calls, and other necessary means.

·         Calculating end-of-day balances, optimizing loss prevention measures, and overseeing monthly stock control.

·         Assisting the senior management team in meeting budgets and business goals.

·         Regularly reporting to senior management, providing progress updates, analyzing productivity, developing actionable plans for loss prevention, and addressing any issues promptly.

·         Writing, creating, editing, and publishing engaging content for social media on a weekly basis.

·         Capturing pictures and videos of ongoing and completed projects.

To be successful in this role you should be able to demonstrate:

·         Proficient in developing and maintaining strong customer relationships.

·         Honesty and reliability.

·         A friendly demeanour and positive attitude.

·         Great attention to detail.

·         Strong conflict resolution skills, professionalism and ability to maintain positive working relationships.

·         Excellent time management, ability to prioritise workload and meet deadlines.

·         Outstanding written and verbal communication skills.

·         Proficient computer skills in Microsoft Office programs, POS system.

·         Ability to learn quickly and problem solve.

·         Exceptional work ethic.

·         Expertise in tinting and mixing paint & colour.

·         Previous Sales Representative or warehouse experience.

·         Ability to follow instruction and work effectively unsupervised.

·         A genuine desire to deliver a high level of customer service.

·         Capability to perform manual warehouse tasks.

A Forklift ticket is preferred and a driver’s licence is necessary for this role.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 19 February 2024
• Expected salary: $80,000 per year