Security Operations Supervisor

Security Operations Supervisor
Employment Type: Full time (38 hours per week)
Duration: Continuing
Remuneration: Level 4 $82,435 - $86,959 (depending on experience) + 17% super + leave loading
Location: Kensington, NSW
About UNSW:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.
Why Your Role Matters:
The Security & Traffic Management function of the EM has three core objectives:
To provide a safe and secure campus environment to enable our campus community to achieve their objectives;
To protect the people, property and assets from harm, damage and loss by managing risks and developing effective plans and procedures;
To provide professional advice and guidance to our campus community on security and emergency management matters.
The Security Operations Supervisor (SOS) is responsible for supervising the 24/7 Security Operations Centre (SOC) inclusive of the contract security guarding team, to ensure events, incidents and activities are responded to in a consistent, efficient, and professional manner. The SOS is required to assess, prioritise and coordinate response to maintenance matters identified afterhours and to ensure maintenance managements systems are updated accordingly and succinct handovers are passed to the EM Customer Relations Team.
The role of Security Operations Supervisor reports to Security Operations Manager and has no direct reports.
Responsibilities:
Supervise, support and coordinate the contract security team on shift to ensure events, incidents and activities are responded to and reviewed as per procedure.
Support the Security Operations Manager during reactive reviews of incidents and proactive risk assessment activities.
Ensure Emergency Response Procedures are followed and escalated to Security Management in a timely manner, as per incident escalation protocol.
Assess, prioritise and coordinate response to maintenance matters identified across campuses and ensure maintenance management systems are updated accordingly.
Review all incident reports prior to their submission.
Monitor and coordinate responses to electronic security and building management systems alarms within the Security Operations Centre.
Review CCTV footage for incident investigation and download footage in compliance with the UNSW CCTV Surveillance Procedure.
Ensure dedicated Security Operations Centre telephones are answered promptly and calls are prioritised in line with emergency protocols.
Who You Are:
Tertiary qualification in a relevant discipline and progressing towards a CA or CPA Desirable Certificate IV in Security & Risk Management or equivalent discipline.
Subsequent experience in coordinating a Security Operations centre, (or similar) in a large complex organisation.
Sound knowledge of Security Operations and competency using electronic security and building management systems.
Proven experience in supervising security teams.
Demonstrated high level of analytical, complex problem solving and organisational skills. • Exceptional communication skills, both written and verbal with a commitment to delivering a high level of customer service.
Availability and willingness to work full-time hours on a rotating roster, including nights and weekends.
Hold a current NSW Security Licence Class 1AE, including First Aid Certificate.
Further details can be found in a copy of the Position Description linked below or via JOBS@UNSW.
Benefits and Culture:
People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.
Our benefits include:
Flexible Working Options (work from home, flexible hours etc)
Career development opportunities
17% Superannuation contributions and additional leave loading payments
Additional 3 days of leave over Christmas period
Discounts and entitlements (retail, education, fitness)
For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits
To Apply: If this is of interest to you, please submit your CV, Cover Letter and responses to the Skills and Experience outlined in the position description.
Contact: Amy Denney: Talent Acquisition Coordinator e: a.denney@unsw.edu.auPlease note applications sent directly to the contacts above cannot be accepted.
Applications close: 11.55pm, 11th March 2024
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
The University reserves the right not to proceed with any appointment.