Senior Account Manager

Working in Qantas Loyalty is exciting and fast moving. Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes. You will have the opportunity to work in a fast paced and growing environment, ensuring both business and customer objectives are achieved.

As a Senior Account Manager, you’ll be responsible for the account management, revenue growth and value creation (all parties) across a large portfolio of key hotel suppliers within Qantas Group Accommodation (QGA).

Deliverables include working with a portfolio of partners to grow Group booking volume and revenue (billings and commission) to optimise business outcomes. Key facets of the role include management and maximisation of existing partners, identification and solicitation of new clients, negotiation and implementation of contracts and tactical offers, collation of accurate and regular performance analytics and tracking, ensuring relevant stakeholders are engaged in all required facets of our partnerships, plus any other related strategic company goals identified from time to time.

The position will work closely with the Partnership and Procurement leadership team and the broader Account Management and marketing team, with a view to achieving QGA’s ongoing commercial goals as well as contributing to the ongoing development of the Account Management team in all facets of hotel procurement from online (always on), tactical offers and packages.

Other key areas of responsibility will include; creation of Account Plans in order to identify product strategies that deliver on targets at destination, chain and hotel level, whilst ensuring a consistent positive projection of our brand in the market. Developing relationships and undertaking negotiation of hotelier commercial agreements with senior and strategic hotel relationships are fundamental to the role. Ultimately, this role also requires analysis of data, supplier reporting and, operating with a deep understanding of existing commercial systems and processes.

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our

formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application.

Be a part of something special and play your part in the Qantas story – get in touch today.