AddressOur Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.
The Senior Associate will support clients, suppliers and customers for the ISN Enterprise software platforms ISNetworld & Transparency-One. You will assist with new supplier onboarding and outreach, conduct prospecting of new business, account management and customer service. You'll get the opportunity to engage with customers and clients in English and Japanese, making you a highly valuable and influential team member. You provide a critical link between customers, sales, Business Development and management of client accounts.
Primary Duties & Responsibilities
- Proactively service and support ISNetworld & Transparency-One contractor/supplier clients and hiring clients
- Conduct training via phone, web based and face-to-face meetings
- Participate in the implementation of sales and marketing projects
- Field incoming calls, handle customer inquiries and troubleshoot problems
- Handle client account management functions, including invoicing and collections
- Proactively analyze customer service processes and bring forth ideas for continuous improvement
- Research and develop various resources and reference documents for clients
- Conduct regular client meetings including trainings and monthly calls
- Participate in prospecting efforts including calls, emails and new business meetings
- Support and lead events including industry roundtables
- Handle client account management functions, including invoicing and collections, drive account expansion and engagement through ongoing client outreach
- Support additional internal teams to execute projects driving company initiatives
- Share process improvement ideas companywide to improve client experience
- Assist with planning of annual executive review meetings with client leadership to review account progress, data analysis, benchmarking and develop goals for the upcoming year
Requirements
- Bachelor's degree from an accredited university and/or equivalent work experience
- Bilingual (written and verbal) in English and Japanese
Knowledge and Skills
- 3+ years of experience in account management, sales and/or customer service
- Capacity to master the contractor/supplier and client services functionality in ISNetworld & Transparency-One platforms
- Ability to work with multi-national companies and various leadership levels
- Proficient computer skills in MS Office applications
- Ability to work on multiple tasks simultaneously
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to work well in a fast-paced environment
ISN AUS Benefits*
100% company-paid supplemental insurance premiums for employees and dependents
Employee assistance program
11% superannuation contribution
Long-Term & Short-Term Disability Coverage
Time Off & Paid Holidays
4 weeks of annual leave per year of service
10 days of personal leave per 12 months
12 paid holidays
Monthly cell phone reimbursement
Complimentary parking space or monthly reimbursement up to $400 AUD for public transportation
Team-building activities and events, including quarterly kick-off meetings and community volunteer day
Matching charitable gift program
Professional development & training opportunities
Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
Business casual, jeans allowed
All benefits are subject to change with notice to the employee
Employees must be within a commutable distance to our local office and be willing to come into the office for required trainings, events, team activities, and meetings.
ISN does not provide work visa sponsorship for this position. Applicants for employment must possess work authorization/right to work without the need for sponsorship by the employer now or in the future.
