Senior Client Engagement Officer

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.Our client is seeking to engage a Senior Client Engagement OfficerLocation: Canberra, ACTContract Length: Start – 22/04/2024, End – 21/10/2024Pay rate:$58.77 - $62.07/Hour + SuperEligibility/Security Requirement: Successful applicant will be required to obtain a cleared Police CheckDUTIES / RESPONSIBILTIESSenior Client Engagement Officer will be responsible for assessing complex client needs, determining eligibility for housing, matching resources to needs, implementing and applying legislation, policies and business rules and delivering front-line client services including assisting people accessing the Central Access Point.

• Engage and build rapport with a diverse range of clients and stakeholders, both internal and external.
• Undertake assessments of applications for housing assistance in accordance with the principles of client centered service delivery.
• Match resources to client’s needs and circumstances.
• Apply legislation and policy within a human services environment.
• Provide clients with timely information and referrals.
• Prepare written material related to assessments, resource allocation, decision making and other government requirements.
• Maintain sound record keeping practices.
• Work within and support the work of a small team.
• Represent Housing ACT in a range of departmental, government and community forums.
• Model behaviors consistent with the ACT Government’s Respect, Equity and Diversity Framework and lead safe work practices that are in accordance with the Directorate’s Work Health and Safety system.
• Perform other job-related duties as assigned.

SELECTION CRITERIA

• Demonstrated commitment to high Quality, client centered service delivery to a diverse and complex client population, and the ability to engage and build rapport with clients including a sound understanding of the client group and why they may need housing assistance
• Demonstrated ability to assess, match and deliver services to a diverse client group who demonstrate high, complex and priority needs.
• Proven analytical and problem-solving skills of a high order including the ability to research, interpret and apply legislation, regulations and other guideline material relating to the operations of the work area.
• Proven well developed oral and written communication skills including the ability to build relationships, liaise and negotiate with community and government services and colleagues.
• Experience in undertaking a broad range of administrative tasks and maintaining clear and sound record keeping practices.
• Demonstrated ability, both independently and as part of a team to consistently achieve results, manage and report against workloads and competing priorities, promote and adapt work practices in response to changing demands within the workplace.
• A demonstrated ability to uphold and promote the principles of workplace diversity, participative work practices and a demonstrated commitment to work in accordance with, and uphold the ACT Government’s Respect, Equity and Diversity Framework and the Directorate’s Work Health and Safety system.

ELIGIBILITY/OTHER REQUIREMENTS

• Current Drivers License.

Desirable, but not essential, qualification and experience:

• Experience in using a range of IT business and office applications.
• Relevant tertiary qualifications in Social Work, Community Development, or a related field.

If you feel you are a suitable candidate submit your application by hitting “Apply for this job”. Alternatively, you can call Neville Smith on 02 6268 9916 or email Neville.Smith@chandlermacleod.com for further discussion.Please Note – The due date for this submission is 16/04/2024.Share this jobInterested in this job?Save JobCreate as alertSimilar JobsSCHEMA MARKUP ( This text will only show on the editor. )Part of RGF Staffing APEJ, Chandler Macleod, we get people.sOur specialtiesOur specialtiesAdviceMore from usChandler Macleod acknowledges the Traditional Owners of Country. We pay our respects to the Aboriginal and Torres Strait Islander cultures, and to elders past and present, whose land we stand upon today.