Address
Form of work
Salary- Contract role till end of June with possible extension.
- Hourly pay rate of $62.07 + Super.
- All 5 days of work from the Canberra office.
- Immediate start!
As a part of your role, you are responsible for engaging with tenants out in the field, within neighbourhoods and within properties and ensure tenants are able to adhere to their tenancy agreements through the payment of timely rent, keep the property in good condition and contribute to the stability and cohesion of the surrounding neighbourhood.
KEY ACCOUNTABILITIES:
- Delivery of high-quality customer service and targeted tenancy support.
- Extensive outreach and field work to conduct client visits in tenanted properties.
- Upskilling and mentoring of team members with a view to embedding best practice.
- Assessment of complex client needs and development of actionable strategies.
- Field work to conduct client visits, ensure property standards are being upheld and provide maintenance support.
- Respond to written and verbal complaints, plans communication strategies and effective operational communications.
- Represent various forums, advocate for complex clients and maintain.
- Develop ideas for service improvement and operational change.
- Prepare, monitor, and track documentation.
- Manages and tracks files, analyse and interpret data, prepares accurate reports.
- High-level organisational skills, including a demonstrated ability to monitor and track data and information and instigate actions to remedy where necessary. This includes the ability to achieve operational KPIs.
- Experience and excellence in the delivery of high-quality customer service in both outreach and office-based settings.
- Ability to develop an understanding of relevant legislation, policies and procedures and the ability to apply these effectively in the workplace.
- Relevant tertiary qualifications in Leadership, Management, Social Work, Community Development or a related field are desirable but not essential.
- Well-developed interpersonal, communication (oral and written), negotiation, representation skills and the ability to prepare complex reports, case notes and correspondence.
About Easy Authoring:
Established in 2006, Easy Authoring helps job seekers find the right opportunity to match their skill set and career progression. We are the authorised suppliers to NSW, ACT, QLD, the Federal government, and multiple corporations.
