Client Engagement Officer | Full-Time Temporary With A Possibility Of Permanency

Classification: Administrative Services Officer Class 4
Salary: $80,535 - $86,909 plus superannuation
Position No: 58722, several
Directorate: Community Services
Advertised (Gazettal date): 12 February 2024
Contact Officer: Neah Byrne on **********@act.gov.au or (02) 6207 2***

Details: At the Community Services Directorate (CSD) we value our people and the significant contribution they make to our success in supporting the Canberra Community. Everyday our diverse workforce collaborates and drives client centred services to assist the community in creating a safe and equitable environment across the ACT.

Housing ACT is a division of CSD responsible for the provision and management of public housing services in the Territory, in addition to homelessness services, community housing, housing policy and asset management. Housing ACT currently has a vacancy for a Client Engagement Officer to join the team.

Client Engagement Officers are responsible for providing client-centred support to a diverse range of people. The position liaises with clients either in-person, by email, or telephone requiring sound communication skills to navigate different circumstances which may arise. Cultural awareness, an understanding of the complexities of public housing, and respect for people are important attributes for working in for this position. Further information can be found in the Position Description.

CSD is an inclusive employer where all people are respected and valued for their contribution. We strongly encourage and welcome applications from Aboriginal and/or Torres Strait Islander people, People with Disability, people from culturally and linguistically diverse backgrounds, veterans, mature age workers and lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) people.

Eligibility/Other Requirements:

Essential:

• WWVP - Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.

Desirable, but not essential,

• qualification and experience:
• Experience in using a range of IT business and office applications.
• Relevant tertiary qualifications in Social Work, Community Development, or a related field.

Note: There are several temporary positions available immediately for a period of 3 months with the Possibility of extension up to 12 months and/or permanency.

How to Apply: Please submit a statement of no more than two pages demonstrating and outlining your suitable skills, knowledge and behaviours against the 'Position Requirements' (Selection Criteria) outlined in the attached Position Description using the apply now button below. Please include a current curriculum vitae and contact details of two referees ensuring that one of the referees is your current or immediate past supervisor.

Applications should be submitted via the Apply Now button.

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There are several temporary positions available immediately for a period of 3 months with the Possibility of extension up to 12 months and/or permanency.